Network Call Recording

Inbound and Outbound Call Recording on the Network

X-on Network Call Recording saves recordings of your inbound and outbound calls on the network rather than on hardware. Network Call Recording provides reliability and fast access to recordings without the need to purchase or maintain your own systems.

Call Recording is becoming a necessity from a regulatory and legal compliance perspective, as well as being a useful tool in training and customer service. Review of relevant recordings can also play a useful role in the development of in-house systems and procedures. Managers can assess where call handling needs to be improved and subsequently monitor staff progress.

Minimizing the risk of litigation and the need to comply with industry regulations has seen Call Recording become standard business practice across many sectors.

X-on's Call Recording records your calls as they pass through our reliable and robust network, recording all, or a predetermined subset, of your calls. It is considerably more cost effective than the hardware option and is very simple to use.

Access to the securely stored recordings is available at any time to authorized personnel, and can be played back on any web enabled computer. Recorded calls are available immediately after the call is terminated.

Security

Secure data storage in compliance with the Data Protection Act and ISO 27001 Information Security Management.

Benefits

	Reliable and fast access to recordings
	Recorded on our Network, no hardware required
	No capital expenditure or maintenance costs
	Upgrading your system relegated to the past
	Quick setup and simple to use
	Legal and regulatory compliance
	We backup all your calls, no risk of data loss
	Record calls from staff in any number of remote locations
	Access recorded calls from any location
	Calls stored securely, access only to authorized personnel
	Managers can monitor and evaluate staff call handling
	Useful staff training and customer service tool

Features

	On demand recording or all calls
	Administrator access to sub accounts
	Online portal for recording access
	Search by time and date, length, CLI
	Download option
	Automatic FTP delivery option
	Automatic 'email as attachment' option
	MP3 compression
	Storage available from 3 months to 7 years