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Call Centre Expo

September 2012: Call Centre Expo

X-on at the Call Centre Expo

Client Info: Security

Security is a high priority for X-on and for our clients. As such diligent maintenance of passwords is essential.

Please be aware that once issued by X-on, maintaining passwords is the responsibility of the client. For optimal safety, passwords should be changed regularly.

Meet Us at the Expo

Dani Henderson Dani Henderson
Account Manager
Debbie Hughes Debbie Hughes
Head of Sales
Krista MacHugh
Account Manager
Krista MacHugh

PhonePresence

  • SINGLE-SITE/MULTI-SITE
  • CALL RECORDING
  • CALL QUEUEING
  • ACD DISTRIBUTION PATTERNS
  • CALL BLENDING
  • QUEUED CALLBACKS
  • CALL DETAIL VIA SCREEN POP
  • CROSS-SITE OVERFLOW
  • WEB BASED ADMINISTRATION
  • MIGRATION TO VOIP
Call Centre Expo

Stand B22, Call Centre Expo
2-3 October, Olympia, London

X-on is a UK Network Operator specialising in high capacity hosted Call Centre Technology. X-on has been delivering cost savings through hosted telephony services to clients throughout the globe since 2000.

We are returning to the Call Centre Expo at Olympia, London, on the 2nd/3rd of October. The Expo provides us a platform to present our uniquely flexible and feature driven PhonePresence Call Centre product.

PhonePresence is proven in geographically distributed Call Centres to maximise efficiency and flexibility through sophisticated real time monitoring, recording, distribution and callback features.

We are currently the Communications provider of choice for large scale multi-site roll outs with major concerns in the Wholesale, Retail and Health sectors. The flexibility of PhonePresence Call Centre has ensured that X-on has been able to meet the organisational requirements and goals of the most demanding of customers. PhonePresence can be uniquely configured to accommodate the efficiency drives and call handling optimisation new customers require from us after failing to find solutions with larger providers.

PhonePresence Call Centre incorporates comprehensive real-time statistics, such as missed calls, average queue time, agent availability etc., providing supervisors and agents with early warning of any service affecting issues. These statistics are available for display on a wallboard or PC.

Our corporate clients have come to respect our ability to hone in on their individual needs, finding solutions that ensure staffing levels are optimised, costs are lowered and their customers are provided with an efficient and satisfying service experience.

PhonePresence Call Centre has the power to meet your organisational requirements and corporate goals.

X-on can be found on Stand B22 - please meet our friendly staff to discuss the latest developments in hosted Call Centre Technology.