The PhonePresence User Interface has been given a complete facelift for 2014 with a more contemporary look and feel and integration with modern browsers. Each user has a web login which can be used to monitor call activity throughout the organisation and advise which colleagues are on the phone. The console gives access to voicemails, call recordings and details of missed calls.
PhonePresence can work with existing fixed or mobile phone systems, but increasingly it has become the 'whole system' of choice. The built-in VoIP softphone makes calling easier from the desktop. On mobiles, an X-on SIM or softphone can be used to ensure that all inbound and outbound calls are managed through the X-on network, meaning one bill for all and optimal call costs.
On the road map for 2014, the emphasis remains on the User Interface to manage productivity and improve communication. New tools will be available to ensure the optimal number of staff are available to handle calls and meet Service Level Agreements.
Graphical Displays allow a manager to drill down into agent time utilisation, making PhonePresence Call Centre the basis of a complete Workforce Management system. PhonePresence will still be offered as a complete hosted Cloud Solution, but there will be an integration with Cisco CUCM for customers not ready to take the plunge to a completely hosted solution.
A new version of X-on's Mass Notification Alert product will be released with fixed and mobile interfaces to manage incidents on the move. We have been providing hosted Alert systems for routine and emergency notification for over 10 years, and with feedback from our clients will be improving the product with a renewed interface and third party API. Important in this will be usability from mobile devices to provide a control hub on the move.
X-on's Business Continuity products sit well alongside the Mobile Call Centre, which is a complete hosted Call Centre system operating completely over the 3G or 4G spectrum, allowing deployment within hours to cope with short term emergencies.
In the corporate environment, we will be launching the 'Operator Console' which allows one or more operators to manage calls for the entire organisation, as a traditional operator does, but with the advantage that the organisation can be distributed throughout the globe and the 'operator' can be at any fixed location where there is access to the Internet.
Call Sales on 0333 332 0000 for advice on how PhonePresence Services can improve your Business Communications.