Branch Service Feedback

Improve Customer Satisfaction

X-on Branch Feedback allows business to capture customer response about their experience of using a branch office. The branch feedback can then be used to improve customer satisfaction.

Poor quality of service is often the key factor in a customer deciding to take their business to a competitor, or just to cease using your services. In a competitive market, it is is of primary importance that a Business understand how it's services are being perceived by their customers and to establish where any shortcomings exist.

You may already measure customer satisfaction at a company level but are you aware at branch level? Your customers may be experiencing different levels of service at the branch level, and even if service is consistent, different parts of the country may have different needs.

X-on can provide an IVR* service using, for example, a Freephone number to capture customer response about their branch experience. We can then provide your Business with branch specific results for each of your branches. The service can include Q&A plus the ability for the customer to leave messages for later review by the branch. The results can then be channeled to each branch using existing mechanisms such as intranet.

For more information on the Branch Feedback service visit the dedicated Customer Survey site.
Or call Sales on 0870 345 5577.

	Provide branches with timely, actionable customer feedback comments
	Identify issues to assist management to improve customer experience
	Front line branch staff benefit from the knowledge of local customer concerns
	Formulate a Company overview based on grass roots information
	Optional Freephone Numbers demonstrate a willingness to improve customer service

*Interactive Voice Response (IVR) refers to the automated routing of customer enquiries by use of a touch-tone telephone - click for more information. X-on provide Outsourced IVR at a fraction of the cost of an in-house solution.