Call Recording | Network Call Recording
Good Business Practice - Legal Compliance
Where enterprises such as the Health Sector, Financial Services, Mortgage Agents, Insurance Brokers, Solicitors and Banks conduct business over the phone it can be useful to record calls. For certain businesses this is a mandatory requirement for client orders and transactions.
Call recording has a number of further benefits, such as:
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Dispute resolution |
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Transaction verification |
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Staff training |
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Customer activity tracking and billing |
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Aide-memoire |
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Legal protection for both business and staff |
Also our customers often find that the company phone bill is reduced because private calls are no longer made on company phones.
The X-on 'Five Nines' Network
Call recording is handled by the X-on Network rather than on in-house hardware. Network Call Recording ensures reliable and fast access to your recordings without having to purchase and maintain in-house systems.
X-on's triple site data locations in London Docklands, Wandsworth and Suffolk ensure services run 24/7. Comprehensive backup and duplication of systems allows us to bypass external and 3rd party failures, ensuring services remain online with higher than average 'five nines' availability.
X-on have also satisfied the security requirements for PCI Compliance, ISO 27001 Security Standards certification, and ISO 9001 Quality Management System Standards certification. X-on are members of CISAS, an independent communications provider dispute resolution service. Your recordings are safe!
How Call Recording Works
Your calls are routed through X-on’s network, recorded and stored by us. The recordings are kept on our servers in a secure environment that cannot be accessed externally except by authenticated users. You do not need to install any special equipment on your site.
Case Study
Call Recording Applications
Mobile Recording
X-on has an innovative and very cost-effective method of recording mobile calls that doesn’t require you to purchase additional equipment.
Virtual PBX
Call Recording is also available with X-on's suite of PhonePresence Virtual PBX and Call Centre Editions.
FSA Call Recording Compliance - Regulations for Financial Organisations
The Financial Services Authority (FSA) have regulated that all phone conversations and electronic communications relating to client orders in the equity, bond and derivatives markets must be recorded and securely archived for at least 6 months. The FSA also strongly advises that all phone conversations be recorded as a protective measure.
An increasing number of firms record their calls as an insurance against false claims. Worth review is an article from the Ombudsman: 'The importance of telephone recordings'.
X-on Network Call Recording
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'Five nines' availability | |
Fast access to recordings |
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No hardware purchase required | |
PCI compliance |
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No maintenance costs | |
ISO 9001 and ISO 27001 compliance |
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No need to upgrade your system | |
Cost savings via information management and call handling efficiency |
