Disaster Recovery Applications for effective Crisis Management

Effective Contingency Planning for Disaster Recovery

There are an array of possible reasons for downtime in your business communications, ranging from human activities such as theft, vandalism and hacking through to natural disasters such as fire and flood. Continuity in communications during emergencies is essential for all levels of business and as such effective business planning should include a disaster recovery strategy.

Time offline can be costly to both reputation and financially, especially if the telecoms failure results in protracted downtime. In an era where even terrorism needs to considered in risk assessment and business continuity planning it's prudent to have a telecoms recovery solution in place.

Via it's 999Alert service, X-on offers a range of products from off-the-shelf information services, to bespoke systems which can be integrated with existing business DR infrastructure. Crisis management services can be fully automated or may involve an element of 24/7 live staff interaction where applicable.

Replicate your In-House PBX

X-on disaster recovery applications can completely replicate your PBX off site, switching to backup very quickly if there is a failure of in-house telephony. Phone calls will continue to be handled with landlines, mobiles or VoIP phones acting as extensions with your customers unaware of any problems.

All aspects of your existing call handling solutions such as caller menus, call distribution queues and voicemail can be replicated and having a recovery plan in place can significantly reduce your insurance premiums, often by more than the cost of the application.

The DR applications are hosted in multi-site X-on data centres providing secure and resilient communications backup providing peace of mind and allowing your business to focus on it's primary targets.

	Keep staff and public informed via Phone Noticeboard
	Direct calls to key personnel quickly by Phone, SMS & Email during a crisis
	A Hosted Off-Site Backup of your phone system
	Staff Conferencing during downtime recovery
	Real time and audit management information
	24/7 DR service availability