LiveCall - Hosted Call Centre Integrated with Live Operators

Call Centre Facilities Transferred to Live Call Handling

X-on's PhonePresence Call Centre efficiently handles incoming calls, and can be integrated with a Live Call Centre as required, providing added benefits such as Call Recording and real-time Agent statistics.

Customers expect an efficient and speedy response to their calls and with the demands on your staff this may not always be possible. LiveCall can either be used to professionally greet your customers before transfer to the relevant staff member or department, or as a flow-on facility to handle excess calls when your staff are busy.

We can provide a non-geographic 0870, 0871, 0845, 0800 or 0207 (London) number, or offer LiveCall via your existing phone number (call diversion fees apply).

Comprehensive caller identification software ensures operators handle calls correctly and can cope with any caller queries. Messages can be taken and forwarded to staff via email, sms or http.

Your callers will then be greeted by a highly experienced, friendly, articulate, well trained and very professional operator who will answer the call using your company name and according to your specific requirements.

LiveCall can provide the security of knowing that no customer enquiry is left unattended.

Features

	Non-geographic number or use your existing phone number
	Professional company greeting from highly trained and motivated agents
	Comprehensive message taking and forwarding
	Integrate with an existing or virtual PBX
	Your own account manager
	Quick set up

For further information on LiveCall please Contact Us, or call Sales on 0333 332 0000.