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Comprehensive Call Centre Features - Powerful Monitoring and Supervisor Control

Call Centre Features

Powerful Monitoring and Supervisor Control

ZenDesk Integration

SalesForce Integration

Gold-Vision Integration

Kerridge K8 Integration

Oracle Cloud Integration

Rent4Sure

"Since moving to X-on we have seen major improvements in reporting data, functionality and efficiency…"

CarHireUK

"X-on designed and fully set up our telephone system quickly, and provided us with a feature rich solution with minimal outlay. We have found the sales and support to be excellent…"

Vetfone

"X-on have proved that they can deliver both a financially acceptable solution and also the quality and availability of service to an emergency service…"

Welsh Ambulance

"On a daily basis the system worked flawlessly… wallboard displayed all our stats, the calls were recorded, the reports all ran…"

Comprehensive Features

X-on Contact Centre can accommodate any required level in existing and projected call centre capacity. Any number of agents, any level of peak traffic, and any number of simultaneous calls are within the scope of X-on Contact Centre.

And this capacity is underpinned by comprehensive data and voice backup systems that ensure your Call Centre remains operational at all times.

The requirements of large multi-site enterprises are met by the more bespoke nature of the X-on Contact Centre service, which can be tailored to host the most demanding of site configurations, with efficiency driven by a comprehesive feature set, cloud based flexibility, all combined with significant business cost savings.

For Features Descriptions please rotate to landscape view…

Links to the standard Contact Centre feature descriptions are provided below.

Numbers

Standard Premium Enterprise
UK Mobile and International Destination Minutes 500 1,000 3,000
01, 02 or 03 Access Phone Numbers
Porting of your Existing Number
VoIP - Landline - Mobile
Direct Dial Numbers
Memorable Numbers
Local Numbers
International Numbers
Flexible CLI
Follow Me
PLEASE NOTE: Any numbers used within the virtual X-on framework should not have any other PBX features enabled via any existing system.
Hunting, Forwarding, Call Waiting, Call Transfer etc. should all be switched off.

Call Handling

Standard Premium Enterprise
Call Recording 3 month retention 12 month retention Unlimited retention
Stereo Call Recording
Encrypted Call Recording - -
Call Queuing
Maximum Queue Length 30 120 No Max
Queue Position
Queue Jump
Queue Alarms
Company Greeting
Music on Hold

Call Routing

Standard Premium Enterprise
IVR Menus
Auto Attendant
Call Distribution
Priority Distribution Groups
Skill Based Routing
Call Forward
Call Transfer
Call Reject
Ring Groups
Hunt Groups
Whisper Messages

Tools

Standard Premium Enterprise
Campaign Dialler -
Callbacks -
Web Click to Call Back
Auto Wrap Up
Wrap Up Codes
Post Call Surveys -

Conferencing

Standard Premium Enterprise
Call Conferencing
Video Conferencing - -
Internal Video Calls - -

Connectivity

Lite Office Executive
Dual VoIP Accounts
API
Integration: Click to Call
Integration: Screen Pops
Integration: Call Recording Storage
ZenDesk Integration Zendesk - -
SalesForce Integration Salesforce - -
Gold-Vision Integration Gold-Vision - -
Kerridge K8 Integration Kerridge - -
Oracle Cloud Integration Oracle - -
Custom Integrations - -
Card By Phone - -

Voicemail

Standard Premium Enterprise
Voicemail
Voicemail Detection

Administration

Standard Premium Enterprise
Agent Console License (Agent and Supervisor)
Manager Console License (Supervisor)
Configuration Console License (Supervisor)
Wallboard License (Supervisor)
Agent Activity Reports
Hot Desking
Log in Any Phone
Manage Remotely
Auto Timers
Live Call Activity
Live Call Monitor
Missed Call Alerts
Call Reporting
User and Adminstrator Control managed via X-on Web Interface.

Equipment

Standard Premium Enterprise
Noise Cancelling Agent Headset -
Backup Mobiles -

Phones

Standard Premium Enterprise
For use with embedded softphone or compatible SIP softphone or handset
Softphone or Handset
For use with embedded softphone or compatible SIP softphone or handset
Softphone or Handset
Option of Grandstream GXV3275 Handset
Grandstream GXV3275 Handset
GXV3275 Features

If you need more information or clarification then please call our sales team on 0333 332 0000.