- Call Queueing
- Call Recording
- Confirm and Remind
- Clinical System Integration
- Video Triage
- Single Telecoms Bill
Wallace House Surgery
"Moving to X-on enables us to release more phone lines when required, providing our patients a more pleasant telephone experience…"
"X-on was willing to work with us to design and build a telecoms system that fitted with our requirements… look at the bigger picture and work as partners…"
"X-on has now given us the ability to record conversations, giving our clinicians an increased safety net should an issue arise between the patient and clinician…"
"X-on have proved that they can deliver both a financially acceptable solution and also the quality and availability of service to an emergency service…"
"On a daily basis the system worked flawlessly… wallboard displayed all our stats, the calls were recorded, the reports all ran…"
A new video outlining the benefits of using the Surgery Connect system has been released - you can view the video here. The video outlines many of the features available to you and our focus on continued development to ensure Surgery Connect is always evolving.
If you would like to discuss anything mentioned in the video please contact your Account Manager and please also forward the link to anyone you may know that could benefit from using Surgery Connect in their practice.
Surgery Connect has had stands at ten GP and Healthcare exhibitions so far in 2017 and will continue this presence at two exhibitions coming up in the next few months.
- NHS Health & Care Innovation: 11th-12th Sep - Central Exhibition Hall, Manchester
- Management In Practice: 28th Sep - Olympia, London
- NB Medical Hot Topics GP Update: 29th Sep - Olympia, London
If you are attending please come and see us to discuss anything regarding Surgery Connect, if any of your healthcare contacts are attending please point them in our direction for a chat.
Back Up Mobiles
Surgery Connect is designed with resilience in mind - as part of this your Reception Extensions were supplied with back up mobile phones. Should for any reason calls be prevented from making it through to the desk extensions on reception (a power cut or network problems for example) you are able to turn on the back up mobile phones and the calls will target them, greatly reducing the time your patients are not able to make contact with you. It is essential that these back up mobiles are kept charged and the staff on reception know the procedure should they be needed.
Over the coming weeks our support department will be reviewing the mobile backups in place for all our customers and ensure that they are correctly provisioned and regularly tested.
New! Surgery Connect Features
As part of our dedication to improving the Surgery Connect solution there have been two new enhancements to the Surgery Connect Console.
Short dial numbers for all of your staff have been added to the console, so not only can you see who is available or not, you can instantly see the short dial number you need to use to contact them.
Searching live and archive calls has been simplified and improved.
More enhancements are on there way so make sure you read this news page each month or keep an eye out for new features via the Updates area at the top of the Surgery Connect and Configuration Consoles.