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Quotes from GP Practice administrators on their experience with Surgery Connect

Surgery Connect

What Do GP Practices Say?

Our Sales People

"It is refreshing to find a company who understands my dilemmas within a GP Practice and has the solutions I am looking for."
Sonia Simkins, Business Manager, Hawes Lane Surgery
"Very very happy with X-on’s Support services. They have always been very helpful, especially Justin."
Lindsey Haffenden, Practice Manager, Herstmonceux Surgery

Our Support People

Low Cost, Free Calls

"We have saved money and gained useful additional features for our telephone system."
Clare Saravacos, Practice Manager, Saffron Health Partnership
"I would highly recommend X-on and the Surgery Connect solution to any business with multiple sites and duplicated back-office functions."
Veryan Burcham, Business Manager, East Shore Partnership

Federations
and Multi Site

Unlimited
Call Queues

"A key feature of the service is the Wallboard application which shows clearly how many callers are waiting and longest wait times. We check throughout the day to see if more staff are needed on the phones"
Sophie Parkins, Administration, Wallace House Surgery
"Should an issue arise between the patient and clinician, we can now look back over the calls made to get the correct and accurate diagnosis of what actually occurred."
Andrew Lowe, ICT Support, Urgent Care Cambridgeshire

Call Recording

Easy to Manage

"The service is very easy to use and manage on site and can be adapted on a minute by minute, hour by hour, day by day configuration where proactivity and reactivity are a baseline requirement."
Veryan Burcham, Business Manager, East Shore Partnership
"As requested by our customers, we are enhancing Surgery Connect by integrating with clinical systems, including EMIS, to further improve efficiency of patient interactions over the phone."
Derrick Measham, Development Manager, X-on

We Listen

We Actually Care

"Any X-on Customer can call me personally day or night if they are unhappy with the level of service or systems that X-on provide. If something is not right, we will always work to fix it as soon as possible."
Neil Miles, Chief Operating Officer, X-on

Our Sales People

"It is refreshing to find a company who understands my dilemmas within a GP Practice and has the solutions I am looking for."

Sonia Simkins, Business Manager
Hawes Lane Surgery

Our Support People

"Very very happy with X-on’s Support services. They have always been very helpful, especially Justin."

Lindsey Haffenden, Practice Manager
Herstmonceux Surgery

Low Cost, Free Calls

"We have saved money and gained useful additional features for our telephone system."

Clare Saravacos, Practice Manager
Saffron Health Partnership

Federations
and Multi Site

"I would highly recommend X-on and the Surgery Connect solution to any business with multiple sites and duplicated back-office functions."

Veryan Burcham, Business Manager
East Shore Partnership

Unlimited Call Queues

"A key feature of the service is the Wallboard application which shows clearly how many callers are waiting and longest wait times. We check throughout the day to see if more staff are needed on the phones."

Sophie Parkins, Administration
Wallace House Surgery

Call Recording

"Should an issue arise between the patient and clinician, we can now look back over the calls made to get the correct and accurate diagnosis of what actually occurred."

Andrew Lowe, ICT Support
Urgent Care Cambridgeshire

Easy to Manage

"The service is very easy to use and manage on site and can be adapted on a minute by minute, hour by hour, day by day configuration where proactivity and reactivity are a baseline requirement."

Veryan Burcham, Business Manager
East Shore Partnership

We Listen

"As requested by our customers, we are enhancing Surgery Connect by integrating with clinical systems, including EMIS, to further improve efficiency of patient interactions over the phone."

Derrick Measham, Development Manager
X-on Cloud Telecoms

We Actually Care

"Any X-on Customer can call me personally day or night if they are unhappy with the level of service or systems that X-on provide. If something is not right, we will always work to fix it as soon as possible."

Neil Miles, Chief Operating Officer
X-on Cloud Telecoms

GP Practice Case Studies

Overview Video