Call Centre Applications
Hosted Call Centre Solutions
There are a variety of options available for both existing Call Centres and for any business wishing to outsource their Call Centre needs.
Faster, more reliable internet access has made remote agents and a mobile workforce not only a feasibility but a desirable alternative to agents located centrally. The full range of call centre features are available including all call routing and recording facilities, with connection to the virtual call centre via landline, mobile or voip. X-on provide both voice and data access for remote staff and the virtual switchboard links on and off-site employees into a cohesive team.
Existing call centres can use hosted applications to manage disaster recovery, call overflow and call management. In house systems can be replicated and even enhanced by incorporating X-on hosted call centre solutions.
| Call Centre Services |
| Call Centre Outsourcing We're listed in the 'Call Centre Outsourcing' section of the B2B Index. |
| Predictive Dialer by MarkeTel The MKII Predictive Dialer will not only increase productivity by 200-300%, it is the only predictive dialer that allows your agents to actually hear prospects say the first full "hello". |


