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Paul Bensley X-on Managing Director

Paul Bensley

Wisdom from the East (of England)

GP Hub Overflow and Cover

GP Hubs - Challenges in IT and Telephony

GP Surgeries are following railways and banks in seeking the economies of scale afforded by serving some or all of their functions from larger units…

February 23, 2018

Are Phone Calls Data?

Are Phone Calls Data? Discuss…

With impending GDPR legislation we will all get power over our own data, allowing it to be removed on demand. And organisations who lose it through carelessness (or sell it for profit) will have to own up and receive eye watering penalties…

December 10, 2017

Telephony as a Service - A Better Message

Telephony as a Service - A Better Message

Perhaps it is now time to move on from the cloud. Other than slightly dreary weather connotations, it suggests a problem that is handled elsewhere. It is a technological term, exchanging data with the geographically dispersed mainframe and devolving the processing thereof to its Huge Brain…

December 3, 2017

Should the NHS use PAYG contracts for Telephony?

Should the NHS use PAYG contracts for Telephony?

No organisation wants to be stuck in a long contract when they appear to be paying over the odds, particularly when the technology is getting a bit long in the tooth. Telephony contracts have been often unfair on the customer…

November 23, 2017

Phones, Paper Clips and AI Funding

Phones, Paper Clips and AI Funding

IT Systems can make the lot of the hard pressed GP less unbearable. This message, at times fuelled by desperation, has filtered up to those handing out budgets…

November 14, 2017

Can Intelligent Clouds hold back the Flood?

Can Intelligent Clouds hold back the Flood?

Many are saying that the NHS has little option but to start deploying and actively encouraging patients to use intelligent self-care services. This is particularly the case in Primary Care where the queue for appointments…

January 22, 2017