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Hosted Fixed and Mobile Telephony - Innovative and Efficiency Driven Communications Solutions

June 2006: PhonePresence Product Structure

New PhonePresence Web Site and Product Structure

PhonePresence has been restructured into a suite of Products clearly directed at different sectors of the Business Community. From the Small Business Edition, providing a comprehensive virtual PBX which turns any landline, mobile or PC Phone into a powerful telephone system, to PhonePresence Call Centre with the advanced features required to operate a high capacity distributed call centre.

With additional Modules such as Disaster Recovery, Branch Locator and Customer Survey, PhonePresence can answer the needs of every sector of Business at a fraction of the setup and maintenance costs of an in-house hardware solution.

New Feature

Quick SMS

A useful new feature whereby a quick text message can be sent by logging on to the PhonePresence Administration web site. The same message can be sent to a group of users if needed. Login to check out this feature.

New Modules

Disaster Recovery

PhonePresence Disaster Recovery provides a mirror of your in-house phone system on permanent standby. If line faults, hardware failure, line vandalism or premises evacuation disables your phone system PhonePresence DR can re-connect customers to staff within minutes with phone calls being taken on landlines, mobiles or VoIP phones. Caller menus, voicemail and ACD queues can all be replicated, if necessary with the same messages recorded on your in-house system.

Branch Locator

PhonePresence Branch Locator is a single phone number that directs callers to the most appropriate company branch, office or store location. By providing a uniformly high quality of service via one number rather than multiple branch numbers or a call centre, customer acquisition can be improved, and at the same time contact number promotion costs are reduced. Even with a low cost non-geographic number, the Branch Locator service can be self-liquidating, or even revenue generating.

Customer Survey

PhonePresence Customer Survey can give your callers a quick real-time phone questionnaire at the end of their call to provide you with a summary of customer satisfaction results on-line and in real time. Conditional branching can be included in the script, so a particular caller response can result in supplementary questions or possibly being returned to the call centre.

For more information please call our Sales Team on 0333 332 0000.