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Cloud Telecoms for Flexible Working, Productivity and Resilience

March 2017: Surgery Connect News

Smart Telecoms for GP Federations

Surgery Connect is a network of phone systems which can work together or in isolation to meet the needs of individual practices, maintaining data security and autonomy while providing the option of collaboration.

Designed, installed and maintained by X-on, a UK company with 16 years experience in contact centre technology, it is set to become the gold standard in the challenging surgery environment.

Management Report

Contact Centre Technology

Surgery Connect utilises the latest cloud contact centre technology, providing optimal handling of inbound and outbound call loads - essential when dealing with peak traffic or triage callbacks.


From any location, Managers can monitor call handling in all the surgeries across the federation, while viewing multiple wallboards.


Adjusts to loads and staff availability, while providing real-time management information enabling sensible decisions.


Surgery Connect is based on a per-seat rental model with no capital outlay or call costs.

  Secure storage of Call Recordings for 3 years
No Cost calls to UK Landlines and mobiles
Telephone Triage Booking
Unlimited Queueing and Outbound lines
Clinical System Integration   Surgery Connect is designed with feedback and support from UK General Practice and integrates with many clinical systems.
Development Roadmap   Built, installed, supported by UK company X-on and under continuous rolling development to bring the latest innovations in the field to all connected customers.

This will include Speech Analytics to improve analysis and self care, and secure video triage linked to clinical systems.

"We chose Surgery Connect because it is feature rich; the User Interface, call recording and queueing for our patients at no additional cost…"
Clare Saravacos, Practice Manager,
Saffron Health Partnership
"Very very happy with X-on’s Support services. They have always been very helpful…"
Lindsey Haffenden, Practice Manager,
Herstmonceux Surgery

National Docman Conferences
16th May - London
18th May - Manchester

Primary Care and Public Health
17-18th May - Birmingham

Management in Practice
8th June - Manchester
27th June - Newcastle
28th September - London
5th December - Birmingham

RCGP Primary Care Conference
12-14th October - Liverpool

Best Practice
18-19th October - Birmingham