"X-on responded to our needs at the 11th hour during mobilisation… recommend them to anyone who requires any sort of call recording and retrieval system…"
"The recording of calls in invaluable, as it helps to verify what a patient has actually said or asked for. We use this function a lot…"
"We have saved money and gained useful additional features for our telephone system. The call recording feature has proved to be a most useful tool for us.…"
"We can review and listen in on calls to see what went well and where things could be improved, helping to enhance the patient experience…"
Mobile Call Recording includes X-on SIM cards which connect to the X-on Mobile Network. An X-on SIM in your staff mobiles is the simplest and most comprehensive way of recording your mobile calls and text messages.
The process is extremely straightforward:
- We send you a new SIM and a divert phone number
- You set your phone to 'divert all calls' targeted to your existing number to the divert phone number
- You replace the SIM and all your inbound calls arrive as normal and are now recorded*
- Outbound calls and SMS have the Caller ID of your usual phone number and are recorded - nothing else has changed
*Your phone must be unlocked for the Three Network - a simple process with which we can help
- Keep your current mobile number or have a new number
- Record all inbound and outbound calls and SMS on the network
- No messy apps to install
- Use the mobile exactly as before (unlike an app)
- Can be used with policy based recording, or 'enforce all' recording
- Recording cannot be easily bypassed, accidentally or on purpose (without supervisor permission).
- Option of one bill, so you don't have to deal with two operators
- Recordings are immediately securely archived in the cloud
Please call Sales on 0333 332 0000 to discuss implementing X-on SIM Recording for your organisation.