Surgery Connect adds contact centre functionality to EMIS Web, promoting simple-to-use multi-function patient interaction

EMIS Integration

Minimise Time on Admin and Calls

EMIS Web

Surgery Connect is integrated with EMIS Web, a clinical system which allows healthcare practitioners to view and contribute to a patient’s electronic healthcare record.

Surgery Connect adds contact centre functionality to EMIS Web, promoting simple-to-use multi-function patient interaction.

Omnichannel access to patients is immediately available to practitioners while interacting with patient records.

EMIS Web integration is supported at single stand-alone surgeries, or in a GP Hub, or in a Call Centre configuration where agents can handle calls and book appointments for a group of surgeries.

The Surgery Connect development team are constantly working on new features based on feedback from our rapidly expanding user base. For example, the ongoing analysis of patient call behaviour, which allows us to optimise automation using advanced Artificial Intelligence techniques. We keep Surgeries regularly updated on new features, allowing them to implement when ready.

To find out how EMIS Integration can drive Practice efficiency, and assist with meeting GP Forward View action points, please call the Sales Team on 0333 332 0000.

EMIS Web
The system also connects with EMIS which is timesaving and ideal for GP Practices, and you can access the call recorder from home if you want to.
Cheryl Whittaker, Project Manager, St Helens Rota

One of our practices clicked 5,330 inbound caller pop ups in October, which means they are not searching EMIS manually. We estimate this saves about 10 seconds every time, small gains on a call by call basis, but it adds up to about 40 minutes saved per day and over 14 hours saved over the course of a month.
Steven Braithwaite, Product Manager, X-on

Meet us at…

November 2019

Suffolk LMC Conference:
Wherstead Park - Ipswich 13th

Londonwide LMCs Conference:
Woburn House - London 21st

NB Medical Education:
Novotel London West 28th

View all events…

Twitter