Surgery Connect features a new report which shows the number of patients who have chosen the different options in the main menu, averaged over day of the week and time of day (you will not get this report if you do not have a menu configured).
This report has been added by request of a number of surgeries.
We have some more reports in the pipeline, but if there is anything you particularly want to see, please talk to your Account Manager.
Latest User Console
The latest release of the User Console is a significant upgrade and makes it easier to locate calls and call recordings.
It also lets you maintain a central directory of commonly used numbers for dialling out quickly or showing who is calling you on the phone display.
- Key live call statistics
- Call recording access for auth users
- Voicemail access
- Full call history
- Status of all system users
- Add callers to central directory
- Search directory
- View callers by name or number
- Click to call by name or number
If you want to upgrade your Surgery Connect installation, have a word with our support team or your Account Manager who will be happy to arrange.
'No Appointments' Button on Phone
Again, with feedback from several customers, we are introducing the option to program a button on your reception phones which can bring in a pre-programmed messages when no further appointments are available for the current day. This avoids patients having to queue to be told what alternative actions are available to them. We can upgrade most existing systems during a service review and there is no cost for this option, or many other improvements that we are adding during our constant development program.