Start building your digital front door

Cloud telephony for better patient access

Surgery Connect is the UK’s leading Cloud-based telephony platform for general practice. Already used by over 3,500 GP surgeries, it helps practices manage call volumes while improving the patient experience.

• Shorter waits and fewer missed calls with unlimited lines and smart routing
• Fairer access for patients through virtual queuing and callback options
• Greater visibility of demand with real-time dashboards to support better resourcing
• Built-in resilience, from secure call recording that stores call data for 3 years to mobile backup options so patients can always get through

Flexible and resilient, Surgery Connect provides the infrastructure needed to support equitable access across urban centres and remote rural communities.

AI-powered care navigation for community signposting

Our AI-powered chatbot ‘Surgery Assist’ helps practices tackle growing demand by solving or redirecting up to 30% of patient requests before they reach the phone queue. Delivered as a patient-facing chatbot, it works seamlessly with any system or website and supports 24/7 access.

• Reduces pressure on reception by handling routine and repeat requests automatically
• Smart signposting directs patients to the most appropriate local and national services
• More equitable access with dynamic language translation built-in
• Helps practices manage demand more effectively and free up staff for complex care

For patients, this means faster access to appropriate services, greater choice in how they connect with their GP, and better continuity of care.

Port Appin Surgery enhances patient communication

Located in North West Scotland, explore how Port Appin Surgery solved key patient communication challenges and improved daily operations with Surgery Connect.

Aultbea & Gairloch Medical Practice streamline communication across remote sites

Discover how Surgery Connect gave Aultbea & Gairloch Medical Practice the control and visibility needed to streamline access and operations across two remote Highland sites.

Meadows Medical Practice restores communications confidence

Discover how this surgery restored trust in their telephony system and improved patient access with Surgery Connect, backed by expert support every step of the way.

Hi, I’m Dani, a passionate Primary Care Access Improvement Expert with over 20 years of hands-on experience helping GP practices across England, and now excited to bring my knowledge and insight to Scotland. I’ve spent much of my career helping GP practices optimise patient access, streamline operations, and adopt cutting-edge technology to meet evolving healthcare needs.

Together, Surgery Connect and Surgery Assist will help you transform healthcare for your patients. From reducing call queues and missed appointments to empowering patients with 24/7 access to the right services, these solutions are closely aligned to NHS Scotland’s vision for a Digital Front Door. They not only strengthen resilience and efficiency but also free up valuable staff time so teams can concentrate on complex care.

Let’s connect if you’re looking to improve patient access, explore digital health innovations, or simply share insights on the evolving world of primary care.

I look forward to meeting you very soon, and of course, if you have any questions, I would be delighted to discuss them either online or in person at your convenience.

Please feel free to connect with me on LinkedIn.