Our Team understands the challenges that individual businesses face. We ally our technical skills with a dedication to customer service, working in partnership to find the best solution for you. Through clear, direct relationships our people deliver the immediacy, adaptability and reliability that allows organisations to place complete trust in us. This expertise gives you the freedom to become closer to your customers.
Joint Managing Director
Paul left his position as Technical Director of the Storacall Group in 2000 to found X-on, having recognised that the future of service delivery in telecommunications was in the hosted environment, later to become the Cloud.
He has been responsible for driving the technical innovation of the company, while always keeping an eye on the bottom line by developing strong customer relationships and a loyal team.
Joint Managing Director
Chief Finance Officer
Claire has joined X-on as an FCA having held senior roles within companies such as G.U.S., Burberry and the Willis Group. She has taken on responsibility for X-on’s solid balance sheet at a time when the company moves into a new growth phase.
Claire oversees the team that manages X-on’s accounts, legal and facilities functions.
Director of Operations
Neil’s MBA background, leadership experience and customer experience in a technically challenging telecoms background are the key assets for driving forward X-on’s growing customer portfolio, cementing X-on’s commitment to the highest quality of customer delivery, both before and after sale.
Neil previously held a number of senior roles in Ericsson including Lead Service Delivery Manager of the Orange Global Customer Support contract in Hungary.
Debbie’s first relationship with X-on was as a customer. As UK Sales Manager of Tenpin, she had responsibility for call centre operations, giving her insight into the needs of the organisations that X-on now serves.
Previously Contact Centre Manager for Pontins, Debbie has headed up the X-on sales team since 2011 and is dedicated to maintaining a happy and loyal customer base – the best ambassadors for prospective customers.
Research and Development Director
Derrick has been with X-on since 2002 and has had a key role in the development of a number of services, particularly in the field of notification and message exchange.
He now manages X-on’s in house development team and is committed to facilitating a strong line of communication between developers, support staff and customers ensuring that the product road map is navigated with the customer needs at the forefront.
Chris joined the team in January 2021 after working in the hospitality/retail sector for over 12 years.
Having moved to Ipswich from London, while continuing as HR lead for a large London Hotel, Chris eventually wanted to spend less time away from his Family and looked for a role locally. “The opportunity came up at X-on which was just what I was looking for. X-on is on an upward trajectory with a friendly, dynamic team – so I certainly feel I have made the right move.”