We streamline communication, you enhance patient care
Simplify the digital front door with flexible and reliable tech solutions that can transform patient access.
Driving equitable patient
access for all
With technology solutions underpinned by data and 20+ years of expertise, we are removing barriers to access to make healthcare more equitable, efficient and patient-centred.
Supporting over 3,500 GP practices across the UK, we help to:
- Reduce administrative burden, creating more time for preventative care
- Improve patient access, encouraging better use of community services
- Support digital transformation in primary care, with the technology and support you need to make it work
X-on Health tech stack
Surgery Assist reduces call volumes, streamlines patient access and cuts admin workload by up to 50%.
This AI-powered digital assistant helps patients book appointments, request callbacks and access key services, all without staff intervention. With dynamic translation in 60+ languages, it ensures equal access for all patients, improving engagement and NHS App adoption by over 65%. System agnostic for maximum interoperability, Surgery Assist allows practices to focus on care, not call handling.
Surgery Connect is the UK’s leading Cloud-based phone system for primary care, helping over 3,500 GP surgeries improve patient access and manage demand.
It helps to eliminate the 8am rush, reducing call queues and ensuring patients reach the right care at the right time. With seamless integration into clinical systems, it automates workflows, reduces admin pressure and supports both in-person and digital-first models. Scalable for single practices, PCNs and ICBs, Surgery Connect is the backbone of a truly connected digital front door.
Surgery Intellect, powered by TORTUS, is a voice-enabled AI assistant that uses ambient voice technology to listen and accurately generate notes, referral letters and clinical coding.
Telephony system agnostic, Surgery Intellect can be used face-to-face or over the phone to save up to four minutes of admin per appointment, so GPs can focus on providing better consultation quality with every patient.
Surgery Insights gives practices, PCNs and ICBs real-time, surgery-level data to improve patient access and streamline operations.
A central dashboard tracks appointment trends, digital tool uptake and performance metrics like call wait times and callback success rates, benchmarking against national and local averages. By turning data into action, practices can reduce delays, optimise resources and improve patient outcomes, all while maximising QOF points and compliance.
Managed services
Free up time, reduce pressure and improve patient access with our expert-led support.
We optimise your use of digital tools and strengthen patient communication so your team can focus on delivering care and improving the health of the nation.
Access optimisation support
Maximise the impact of your digital tools at surgery level. Our support packages provide expert guidance and data-driven recommendations to streamline patient access without adding to your workload.
Social media managed service
Engage patients without hassle. We manage your social channels, create content and keep your community informed so your practice stays visible and trusted online while you focus on patient care.
Your learning hub for better patient outcomes
Academy & training
Empower your team with the knowledge and skills to maximise the impact of your digital tools. Our Academy provides expert-led training designed to help GP practices enhance patient access and improve efficiency.
From on-site training to live webinars and interactive eLearning courses, we provide a flexible learning space to get the most out of your solutions. Whether you’re onboarding new staff or refining existing processes, our Academy ensures your team feels confident, capable and ready to drive better patient outcomes.
Digital healthcare you
can depend on
As an approved NHS supplier on multiple public sector frameworks, we are certified across information governance, data protection and security to deliver our services to primary care.
From tailored solutions to trusted partnerships, you can achieve security, compliance and agility with solutions backed by verified standards.
Unlock the potential of online healthcare
Partner with us to unlock a more efficient healthcare system with a truly connected digital front door, and build your practice around smarter, joined-up care navigation.