Modern Patient Access…
Improving access to general practice services is essential to the GP Forward View, while growing demand puts pressure in the opposite direction with patients trying to book appointments using overloaded and often outdated phone lines. The telephone remains the main way in which most patients maintain contact with general practice.
By moving communications to the cloud, general practice across the UK is significantly improving the way patients interact with staff, while accessing the administrative control and features needed to address the GP Forward View high impact actions.
To upgrade your healthcare communications call Sales on 0333 332 0000.
…Security Where it Counts
Our customers include those in critical healthcare environments and those taking thousands of credit card payments daily. Holding patient data and credit card data is a responsibility we take seriously, through compliance, encryption and the design of our UK data centres.
Our services are crafted and constantly reviewed to meet our customers' communication needs, delivering simplicity of operation and integration with desktop systems.
To ensure your data and payments are secure call Sales on 0333 332 0000.
Surgery Connect is a hosted phone system supporting IT transformation within the NHS by delivering quality, safety and efficiency to staff and patients.
Providing healthcare professionals with full patient consultation history, including call and video recordings linked to the patient record, ensures staff and patient safety. Empowering patients by allowing them to manage their own appointments, while reducing the burden on staff via notifications to at risk groups, improves administrative efficiency and allows staff to focus on patient interaction.
Contact centre features, including intelligent call queueing and routing, highly secure call recording automatically attached to patient records, confirm and remind systems to reduce DNAs, telephone triage and extensive reporting.
Surgery Connect clinical system integration measurably reduces overall costs by minimizing time spent on administrative tasks and calls, while improving data quality and compliance.
What do Clients Say?
Find out how smart telecoms systems helped GP Care ease contact between GPs and Hospital Consultants.
Call recording with a back-end solution allows practical use of real-time call statistics.
Surgery Connect avoids duplicating their back-office functions across the two surgeries.
Wallace House is a NHS General Practice spread over two branches within Hertford.
CardByPhone removes credit and debit card data from being accessible within an organisation during phone transactions. PCI-DSS requirements which govern security when handling card data are taken out of scope.
CardByPhone can be integrated with contact centre and order processing systems or as a complete hosted telephony environment.