Overview
Based in Birmingham and Solihull, Hall Green Health underwent a trial of Surgery Intellect, powered by TORTUS to reduce admin burden for clinicians and improve consultation quality.
The challenge
Hall Green Health opted to pilot TORTUS for its compliance and responsive support, then sought to scale and integrate it smoothly. As a Surgery Connect customer, adopting Surgery Intellect, powered by TORTUS, was the natural next step.
The solution
As the technology had only been in use for a few weeks at the time, success was measured through early clinician feedback and stable patient satisfaction rates.
Early insights and implementation
“I saw a spark in the room as clinicians were thinking ‘actually, this could really help’, particularly with more complex and disjointed consultations. Using Surgery Intellect, clinicians feel like they’re able to listen to their patients more.”
Ryan, Digital Transformation Lead at Community Care Hall Green PCN
The trial began with upgrading the Surgery Connect Phonebar for smooth deployment of Surgery Intellect, supported by hands-on training from X-on Health to build clinician confidence with both the Phonebar and the ambient assistant.
Live demonstrations showcased Surgery Intellect’s ability to handle complex consultations effectively, winning over initial scepticism from staff including their Medical Director.
Early results and impact
Clinicians feel less burdened by admin and more able to focus on patients, with early signs of reduced waiting times and greater job satisfaction. Patients have also responded positively. The system handles complex consultations well and clinicians value its ability to capture everything more effectively, with more time-saving potential once telephony integration goes live.
Looking ahead
This pilot shows how the technology eases admin pressure and improves consultation quality, enabling clinicians to spend less time typing and more time with patients. Going forwards, Hall Green Health will continue embedding Surgery Intellect, with further data collection and feedback shaping the rollout. The practice values its future integration with records and telephony.