Overview
Port Appin Surgery, located in North West Scotland, is a surgery that also serves as a Response Centre for BASICS Scotland, assisting Ambulance Control with urgent GP support when needed. With a patient list of 811, the surgery requires a reliable and efficient patient communication system to support both routine and emergency care.
The challenge
Before implementing Surgery Connect, Port Appin Surgery faced several communication challenges. Account management was inconsistent, services were unreliable during power outages, and while call recording was available, storage was limited to just three months. These issues impacted operational efficiency and patient care.
The solution
After evaluating their options, Port Appin Surgery chose Surgery Connect for its advanced features, competitive pricing, robust technology, and strong reputation in healthcare telecoms. The decision was also influenced by Surgery Connect’s comprehensive training and support options, as well as the expertise and guidance provided by the sales team.
Early results & impact
Since switching to Surgery Connect, the surgery has experienced noticeable improvements.
“It’s all in the very early stages to make definitive comments of the pros and cons. So far, it is all very positive and although there have been a few minor hiccups, our team seems to be happy with the system. If approached by other PMs, I would definitely recommend that they look into the system.” Iona, Practice Manager
Account management has been more responsive and proactive, ensuring their needs are met effectively. The team values working with a provider that specialises in healthcare telecoms, offering tailored solutions that fit the unique demands of a busy GP practice. Additionally, the enhanced features of Surgery Connect have better aligned with the surgery’s operational requirements, improving efficiency and reliability.
Looking ahead
With Surgery Connect now in place, Port Appin Surgery is well-equipped to manage both routine and emergency patient communications more effectively. The team looks forward to leveraging additional features and ongoing support to further enhance their service delivery.
Summary
By implementing Surgery Connect, Port Appin Surgery has addressed previous challenges and improved communication reliability. The switch has resulted in better account management, enhanced features, and a provider that truly understands the needs of healthcare professionals.