Overview
Woodbridge Hill Surgery serves a growing population of around 16,400 patients in central Guildford. With a diverse patient base and an expanding list size, the practice faced increasing pressure on its communication systems. As a key member of Central and North Guildford PCN, the team needed a scalable, compliant telephony solution that could support day-to-day operations and longer-term service delivery.
The challenge
Before introducing Surgery Connect, the surgery relied on a disjointed setup of multiple handsets, limiting visibility into call handling and creating inefficiencies across the team. Their digital telephony was also falling short in compliance with NHS England’s mandate.
The solution
After evaluating their options, Woodbridge Hill Surgery partnered with X-on Health. The decision was driven by our reputation in healthcare, the robustness of our cloud-based technology and our responsive training and support approach.
Early results & impact
“It was a seamless transition to Surgery Connect with the support of the team at X-on Health.”
Mohammad, GP Principal
Since switching to Surgery Connect, Woodbridge Hill Surgery has gained much-needed control and clarity. With real-time visibility into who is logged in, live call volumes and patient flow, the practice is now better equipped to allocate resources and improve patient access.
The move away from multiple handsets to a unified, digital-first system has simplified operations and improved the working environment for staff.
Looking ahead
Woodbridge Hill Surgery continues to work closely with the X-on Health team to optimise its call flows and make best use of available features. The practice remains an active voice within its PCN and is committed to improving access through technology and collaboration.
Summary
By implementing Surgery Connect, Woodbridge Hill Surgery resolved inefficiencies and gained vital insight into demand management. The partnership has delivered more than a phone system, it has equipped the practice with the tools and visibility to enhance patient access and ensure compliance.