Lead system-wide digital transformation

A blueprint for change

As strategic commissioners, ICBs are uniquely positioned to drive digital transformation and improve equity of access. But with varied systems and digital maturity across practices, standardisation can be hard to achieve.

We help ICBs achieve this through compliant, scalable tools that support streamlined access and system-wide consistency.

Personalised-caller-routing-Surgery-Connect

Boost population health from the ground up

From AI-powered care navigation to centralised reporting, our solutions help you to understand need, shape provision and track impact.

Whether you’re supporting local delivery or scaling a digital front door, we provide the infrastructure for digital-first, community-based care.

Your partner in system-wide transformation

Expert-led

With 20+ years in primary care, we deliver secure tools that align with NHS priorities—helping practices meet requirements and future-proof operations.

Technology-enabled

Our solutions integrate with existing systems to simplify deployment across diverse sites, making digital access achievable at scale.

Data-driven

We provide real-time data from practices across your region, giving you the insights needed to target support and track progress.

What do ICBs experience with us?

Scale smart navigation with Surgery Assist

Our 24/7 AI-powered care navigation assistant helps practices resolve up to 30% of routine requests, signposting patients to community-based care. That means more consistent access and fewer unnecessary GP contacts across your region.

Standardise digital access with Surgery Connect

Our advanced Cloud-based telephony platform supports consistent, compliant access across every practice, delivering intelligent call routing, automated callbacks and extended access. That means every patient gets through and every site benefits from shared tools and real-time reporting.

Automate secure documentation with Surgery Intellect

Powered by TORTUS, our voice-enabled AI assistant transcribes face-to-face and telephone consultations in real time, automating clinical notes, coding and referrals securely. That means more direct care for patients, less time spent on admin and consistent record-keeping across your footprint.

Gain system-wide visibility with Surgery Insights

Our centralised dashboard brings together access, activity and digital usage data from across your ICS—benchmarking performance, identifying variation and guiding strategic intervention. This means smarter commissioning, targeted support and measurable progress against your priorities.


Streamline access with a connected care system

We’re helping practices move from fragmented services to integrated systems, making primary care more efficient and equitable. With scalable infrastructure and expert delivery, we support ICBs to improve outcomes, optimise resources and build a more connected system of care.