X-on Health is excited to announce its partnership with Medicus Health, marking an important step in connecting telephony directly into the next generation of GP clinical systems.
As general practice faces rising pressure to do more with less, X-on Health has integrated its market-leading Cloud telephony platform, Surgery Connect, directly into the Medicus electronic health record (EHR) creating a fully embedded workflow that reflects how practice teams work day to day. Now live across three GP sites, this integration enables faster, more reliable data flow to support the performance of the entire practice, from reception to clinical teams.
“This integration is a prime example of why “native” is better. Practices need their front door channels to be tightly integrated with the EPR that powers their clinical workflows and technology that “just works”. It’s been amazing to see the hard work of our teams receive positive feedback from the practices we all work so hard for.”
Tim Gray, Chief Product Officer at Medicus
Removing friction from the GP desk
GPs and practice teams are under constant pressure. Switching between systems adds unnecessary friction to already busy workflows.
This integration brings Surgery Connect’s Phonebar tools directly into the Medicus interface. Telephony and the patient record now sit in one place, removing the need to toggle between screens or rely on bolt-ons. The result is a smoother, faster flow between patient data and communication, designed to support safer and more efficient care.
“Two trailblazing teams coming together to deliver another UK general practice first – a properly integrated phone suite, deployed at speed. Click the phone number in the patient record and your desk phone makes the call. No bolt-ons. No workarounds. No lag, no delay, no fuss. All natively embedded in the EHR. It’s the same story we’ve seen with the TORTUS integration – when smart, pragmatic innovators actually collaborate, GP workflows get supercharged and the tech just… works.”
Dave Triska, GP Partner
What the integration delivers today
The initial release focuses on simple, high-impact functionality:
- Click-to-call from the patient record
Start an outbound call by clicking a phone number in Medicus. - Integrated inbound call alerts
See who is calling before answering and open the patient record with a single click. - Fast, simple setup
The integration can be added during onboarding or enabled for existing customers in one step.
These features are deployed natively within the EHR. No workarounds, no lag, no extra tools to manage.
Built for what comes next
While the current integration focuses on core telephony, it lays the groundwork for more advanced functionality over time.
By embedding communications at the heart of the EHR, X-on Health and Medicus Health are creating the infrastructure needed for a more connected access model. One where phone calls, digital assistants, voice agents and face-to-face contact all sit within a consistent, joined-up experience.
This approach supports more equitable access for patients, regardless of how they choose to contact their practice.
“Our partnership is about more than just connectivity; it’s about optimising performance for the entire practice. This integration is currently simple but these features are the foundation of a much broader vision. Moving forward, we are committed to deepening the link between the medical record and the phone system. This is the first step in a roadmap toward a more integrated offering.”
Melissa Lato, Product Director at X-on Health
A shared focus on modern general practice
Medicus is the first new GP clinical system in 25 years. Surgery Connect is the UK’s leading GP telephony platform, used by over 3,500 practices. This partnership focuses on reducing complexity, improving access and giving primary care teams technology that works the way they do.