Looking for clearer insights into practice performance?
Many practices are now recognising the value of data in shaping better decisions. We often support teams who are aiming to:
- Manage rising demand with current capacity
- Bring together disconnected systems for a clearer picture
- Reduce missed appointments and improve efficiency
- Embrace digital tools without adding to workload
Access all your data in one place
With Surgery Insights, our centralised dashboard gives practices real-time insights into patient access, digital adoption and workforce capacity.
By identifying bottlenecks at surgery-level and benchmarking practice data against NHS data, GP surgeries can optimise resources and improve patient access.
Your partner in proactive healthcare
We provide the expertise, technology, and real-time insights to help practices make data-driven decisions, improve efficiency and enhance patient access.
Expert-led
With 20+ years of healthcare experience, we help practices reduce admin burden, optimise workflows and enhance patient access.
Technology-enabled
Our digital tools enhance patient access, ensuring everyone reaches the right care at the right time.
Data-driven
Backed by data, our solutions offer real-time insights to drive better outcomes for patients and staff.
Surgery Insights datasets
Access a clear overview of key surgery-level metrics and an activity summary to better understand overall practice performance.
With the right visibility, practices can take more control and move from reactive to proactive care.
Surgery Assist chatbot data
Understand how your patients are engaging with the chatbot, including peak usage times and query intent, to optimise your digital support and reduce staff workload.
Telephony data
Track your call volumes, wait times, missed calls and more for better call handling and patient communication. Compare this data against national averages to see how your practice is performing.
Appointments
Highlight attendance rates and booking patterns to help reduce DNAs and improve scheduling.
Online consultation
Break down submissions by type, supporting workload management and service efficiency for a better insight into your OCs.
NHS App
Access practice data to reveal NHS App adoption and usage to inform strategies around self-service options.
Workforce
Get visibility into staffing levels and patient ratios to support effective resource planning.
Get the full picture of your practice
With Surgery Insights, we bring key practice data into one central dashboard, giving you real-time insights into patient engagement, staff workload and digital tool adoption. Partner with us to build a data-driven digital front door for every patient.
Your pathway to online healthcare access
01
Discovery call
Have an initial chat to understand your needs, pinpoint challenges and connect with experts.
02
Customised plan
We assess your practice setup and provide a clear roadmap with defined costs and timelines.
03
Seamless integration
Our solutions fit effortlessly into your operations, working with clinical systems to support scalable growth.
04
Fast results and lasting support
We ensure long-term practice efficiency so your team can focus on patient care.