Voice Agents for General Practice

Delivering equitable access for every patient.

You don’t need an AI receptionist. You need time back.

Our Voice Agents automate routine phone requests, capturing structured information at first contact. Patients avoid queues, live-call admin is reduced, and your team gets time back.

All voice, web, and staff interactions flow into a single X‑on Health workflow—no extra systems, no duplication. Just clear visibility, consistent reporting, and more focus on real patient need.

Why use Voice Agents?

Deliver equitable access at scale

The same structured triage experience as digital users
Clear guidance to the right service, first time
A simple, accessible route into care

Reduce pressure on your team

Fewer inbound calls reaching reception
Reduced administrative handling time
More capacity for complex patient needs

Work within your existing system

Integrated with Surgery Connect to manage inbound demand
Complementary to Surgery Assist, ensuring consistent pathways across voice and digital channels
Compatible with your clinical system and triage processes

Meet your Inbound Agent

Omni Consultation

Capture every patients need, first time.

Patients calling the practice can choose how they want to engage. They can speak to a receptionist, or use a Voice Agent. Not every patient will choose the automated route, but those who do, reduce pressure on the phone queue for everyone else.

The agent guides the patient through a structured conversation and completes the consultation form on their behalf, capturing clear, consistent information aligned to your triage process from the start . All requests flow directly into your existing workflow, allowing staff to review quickly while maintaining full clinical oversight of triage decisions.

Available now

Omni-Consultation-X-on-Health-Voice-Agent

How this impacts your patients

No call queues for automated users: patients who choose the Voice Agent are handled immediately.
Shorter queues for reception calls: fewer callers means faster access for patients who want to speak to reception.
Fewer callbacks: requests arrive complete and in the patient’s own words, reducing follow‑up for missing details.
Reduced pressure on reception teams: fewer inbound calls, less interruption, more time for patient care.
Inclusive access for all patients: consistent support across voice, web, and reception, regardless of digital literacy, aligning with NHS priorities such as CORE20PLUS5.
No new systems or data silos: everything stays within your existing ecosystem, including your data.

Read about me in action

Meet your Outbound Agents

Appointment Reminders

Reduce DNAs and free up capacity

Automatically contact patients ahead of their appointment, giving them a simple way to confirm or cancel, without adding to your team’s workload.

Each interaction is captured and fed back into your workflow, so your team always has a clear view of activity and outcomes. This allows cancellations to be identified earlier, giving practices more time to reallocate appointments.

Reduce DNAs and free up appointments with proactive, automated voice calls.
Save valuable admin time through fully automated, high‑volume patient outreach.
Make confirming or cancelling easy with patient responses logged automatically.
Stay in control of scheduling by choosing which appointments to target and when reminders are sent.

Coming soon

Automated Test Results

SMS doesn’t reach everyone. Voice extends your reach to patients who are less responsive to digital channels, helping you connect with every patient, not just those with mobile or online access.

Our Voice Agents enable proactive, automated result delivery at scale. Patients can check their test results simply and reliably, without calling the practice. This results in reduced inbound demand for your team, less manual admin, and timely, consistent updates for patients.