Manage patient demand with confidence
GP surgeries face growing pressure but managing demand becomes easier through patient empowerment:
- Reduced call waiting times means happier patients
- Less administrative burden means happier staff
- Automated signposting to local and national services means faster care
- More self-service via NHS App and other tools means 24/7 access for patients.
Empower patients to digitally self-serve
Free up staff capacity with automated care navigation, empowering patients to self-serve and access the right care, first time.
Locally trained, our AI-powered assistant streamlines triage to reduce call queues while keeping patients at the centre of care.
Your partner for equitable healthcare access
Unlock the full potential of digital healthcare with scalable digital solutions powered by cutting-edge technology, expert support, and data-driven insights.
Expert-led
With 20+ years of expertise in healthcare solutions, we help practices deliver smarter, more accessible care.
Technology-enabled
Our digital tools simplify healthcare access, ensuring patients reach the right care, first time.
Data-driven
Backed by data, our solutions offer real-time insights to optimise practice performance and patient experience.
Built for your practice, adapted for your patients
Reduce inbound patient-led workload by 30% with an AI-powered assistant that uses local data to reflect your practice’s services, automate self-referrals and handle complex administrative queries.
Built on Microsoft Azure AI services and NHS DTAC-certified, Surgery Assist works with all your existing systems—including clinical system, telephony, online consultation tools and the NHS App—to streamline operations and deliver a personalised, self-serving experience for every patient.
Localised patient support 24/7
Give patients an instant response with the AI-powered ‘Ask a Question’ feature.
With time-based routing, your bespoke assistant signposts patients directly to free NHS resources, PCN, community and other VCSEs available at any given time—reducing unnecessary GP contacts while ensuring the right support for patients with community-based care.
Multilingual support
Remove barriers to care with dynamic language detection and real-time translation. Ensure every patient—regardless of language, digital literacy or accessibility needs—can navigate healthcare services with confidence.
Customisable patient experience
Shape your digital assistant to fit your practice.
From personalising menu options to adding custom avatars and matching your surgery branding, ensure a familiar, engaging patient experience where they can access trusted advice 24/7.
Data-driven insights
Access the Surgery Insights dashboard for practice, PCN, Federation and ICB-level data with national benchmarking, helping you to track all demand, capacity and access metrics to support service design and fulfil patient needs.
Work with your dedicated customer success advisor to identify gaps, refine workflows and increase QOF points.
5.0
Partner satisfaction score
100% of customers recommend Surgery Assist™
>65%
NHS App uptake
Boost NHS App adoption, reducing DNAs, increasing digital cancellations and streamlining prescription ordering with personalised patient support
50%
less call queueing
Halve telephone queue times with automated signposting and self-service tool adoption
But don’t take our word for it
Assisting access and easing demand at Tudor Lodge
Facing rising call volumes and admin pressures, Surgery Assist helped to automate signposting and support self-service. The result? Call queues cut by 50% and missed calls by 65%, with NHS App uptake rising from 55% to 71%.
Reducing annual calls by 25,000 at Poplar Grove Practice
With rising patient demand, Poplar Grove Practice implemented Surgery Assist and in just 3 months, saw average time to answer reduced by 25%, missed calls reduced by over 50% and a 4% increase in NHS App uptake.
Step through the digital front door
With an AI-powered assistant trained locally to you, streamline guidance, referrals and appointments to empower patient access round the clock.
Your pathway to 24/7 healthcare access
01
Discovery call
Have an initial chat to understand your needs, pinpoint challenges and connect with experts.
02
Bespoke assistant
We assess your setup and services to provide a digital assistant tailored to your practice and patients.
03
Seamless integration
Our solutions work effortlessly with your clinical system to support scalable growth.
04
Fast results and lasting support
We ensure long-term practice efficiency so your team can focus on patient care.