Our flexible and integrated telephony and video solution provides the Cloud-based collaborative communication platform to meet growing PCN needs.

Through Cloud-based technology, Surgery Connect offers substantial benefits to support patient-practice communication across the Primary Care Networks that have been established in England. This is in line with the overall drive centrally for development of ‘digital first’ primary care.

The technology enables development of regional patient-practice communications networks, centralisation and standardisation of functions, greater patient control of delivery of care, and continuous review. This supports an innovative approach to primary care in which, through integrated digital technology, patients can easily reach the attention and treatment they need and GPs and colleagues can provide quick and effective care.

How can Cloud communications assist in a PCN?

Team working

  • Call or message an available colleague, regardless of where they are working
  • See the status of colleagues who may work in different practices
  • Access a central directory of all PCN staff members


  • Create a seamless working environment from any location
  • Surgery Connect Phonebar enables integrated communications on any device
  • One-click access to patient contact details

Shared Resources

  • One central contract for telephony to save costs on cross-site communications
  • Manage call volumes by balancing workload across different sites
  • Delivery hub groups that deal with a particular patient need, such as vaccination hub

Management Information

  • View real-time call information across all locations
  • Compare individual practice performance
  • Centralised logging and recording of calls for auditing and reporting

Standardised Communications

By implementing a single telephony system, PCNs can create a consistent patient experience across all of their sites.

Administration and management time can be streamlined by utilising one system, rather than managing multiple telephony contracts. By linking sites together, a PCN can gain significant cost savings by eliminating call costs between sites.

Centralising Care

Through a single-provider telephony system, PCNs can create and manage a centralised service to deliver specialist care (i.e. vaccination hubs) or deal with call overflows at peak times.

In my role as a single-handed GP and also my PCN work I am very conscious of the need to continue to develop the ways in which we communicate with patients. With Surgery Connect, I could be sitting in East London and helping somebody in Yorkshire.

Dr Farzana Hussain, Co-chair NHS Confederation’s National PCN Network, Co-chair NHS Confederation’s National PCN Network

Modernising patient-to-practice communications for all


Improving patient access to care

Clinical Staff

Facilitating better patient care


Reducing the burden on reception


Data and insight to manage demand


Deliver more coordinated care

Transform your Communications with Surgery Connect