Driving efficiency across health and social care

Cloud telephony that reduces cost and complexity

Surgery Connect is the UK’s leading Cloud-based telephony platform for general practice. Trusted by over 3,500 surgeries, it helps teams better manage demand, shorten call wait times and reduce the cost of communication across sites.

• Streamline call handling with intelligent routing and patient callback during peak times
• Cut operational costs through automation and integration with EMIS
• Provide real-time performance dashboards to identify and reduce inefficiencies
• Deliver reliability through secure call recording and mobile backup
• Scale easily across multi-site practices, supporting regional collaboration

An optional addition, our Omni Consultation Voice Agent lets patients submit an Online Consultation request over the phone. Converting speech to text in real time, staff can review minutes of spoken detail in seconds and store it to the record, reducing admin workload. The Voice Agent ensures every patient, regardless of digital skill or preferred channel, can submit an Online Consultation request in a structured and consistent way.

AI-enabled care navigation to get patients the right care, first time

Surgery Assist is a 24/7 AI-powered digital assistant that helps practices manage demand more efficiently by handling routine and administrative requests before they reach the phone line. Using local data to reflect community services, the assistant navigates patients to the most appropriate care. System-agnostic to work alongside your telephony, it reduces avoidable workload while ensuring patients are supported.

• Reduce up to 30% of inbound, patient-led workload
• Signpost to community and social care services to support preventative, community care
• Enhance equity and inclusion with dynamic language translation and round-the-clock availability
• Manage routine requests digitally, including Online Consultation requests and patient-led Appointment Booking
  

Turn data into better decisions

As practices face increasing requirements to evidence compliance with the Northern Ireland Contract Assurance Framework (NICAF) 25/26, clear visibility of activity is essential. Surgery Insights brings together data across patient access, digital adoption and workforce capacity to provide a clear, real-time picture of how your practice operates. 

• Centralise key performance data in one easy-to-use dashboard
• Identify trends and bottlenecks to support proactive decision-making
• Help practices plan resources, reduce delays and improve efficiency

With actionable insights at every level, practices can move from reacting to pressure to managing it strategically, reducing costs and demonstrating compliance.

Give time back to clinicians

Powered by TORTUS, Surgery Intellect Scribe uses ambient voice technology to capture and code face-to-face and telephone consultation notes automatically. By reducing the burden of documentation, it helps protect clinical capacity at a time of sustained workforce pressure.

• Capture and summarise consultations in real time, face-to-face or by phone
• Generate accurate clinical notes, letters and coding to be filed directly into the record after clinician review
• Reduce administrative workload by up to four minutes per appointment
• Improve documentation quality and consistency without changing workflows
• Fully compliant with UK privacy and safety standards

The most integrated scribe on the market, Surgery Intellect Scribe helps clinicians spend more time where it matters most, with their patients.

As an EMIS-accredited partner, X-on Health provides Northern Ireland GP practices with a flexible, NICAF-aligned communications platform. Our solutions protect telephone access, support staff under pressure, and respond to patient expectations through a practice-led approach.

Hi, I’m Dani, an experienced Primary Care Transformation Specialist working with practices across Northern Ireland to simplify operations and strengthen collaboration between health and social care. I’ve spent much of my career helping clinical teams reduce costs, streamline communication and adopt digital tools that support joined-up working.

Together, our integrated care navigation system is helping practices manage rising demand more efficiently. These solutions are built to meet the challenges of HSC Northern Ireland, supporting a more sustainable, integrated approach to care.

If you’re exploring ways to reduce costs, improve workflows and strengthen partnership working across health and social care, I’d be delighted to share insights and practical ideas.

Let’s connect on LinkedIn and start shaping a more efficient future for primary care.