Better patient access starts with digital telephony
Your phone is the foundation of your digital front door. With Surgery Connect, you can:
- Meet growing demand for multi-channel access
- Ensure data compliance and security
- Gain consistent reporting
- Seamlessly integrate with clinical systems to scale with ease
- Access dedicated supplier support
We help primary care organisations optimise their patient communications for a better patient experience and practice management across sites.
Optimise patient experience at scale
Built for modern general practice, we tackle the ‘8am rush’ head-on.
Industry compliant and integrating seamlessly with clinical systems, Surgery Connect bridges in-hours and out-of-hours services for streamlined patient access. By automating administrative tasks, we enable staff to focus on care and, in doing so, vastly improve patient experience.
Your partner for equitable healthcare access
Delivering large-scale, high-impact digital solutions, we provide the infrastructure, expertise and data to unlock the potential of online healthcare.
Expert-led
With over 20 years of experience in delivering tailored healthcare solutions, we empower practices to deliver smarter, more accessible care.
Technology-enabled
We build advanced digital solutions to streamline healthcare access so that every patient is connected with the right care at the right time.
Data-driven
Underpinned by data, our solutions solve real-world problems and provide actionable insights for informed decision-making at every level.
Surgery Connect capabilities
A secure, Cloud-based phone system, Surgery Connect enables patient access to the right care, first time.
From managing call flows with ease to giving patients greater flexibility with their appointments, discover how Surgery Connect enables practices to deliver better care to every patient.
Phonebar
The Phonebar brings calls, SMS, video and photo requests into a single desktop tool. Integrated with clinical systems, it enables instant patient identification and record access, reducing admin and improving response times. With single-click patient communication and a built-in staff directory, the Phonebar enhances patient access and practice collaboration.
Check and Cancel
Running 24/7, Check and Cancel lets patients confirm or cancel appointments without waiting in a queue, reducing inbound calls by 7%. This instantly frees up appointments in the clinical system for rebooking, giving patients greater flexibility to self-serve while freeing up staff to improve access for patients.
X-Flow
X-flow empowers GP surgeries to manage their call flows effortlessly using an intuitive drag-and-drop interface. Practices can customise patient call experiences by adjusting routing and messages in real time, ensuring patients receive timely, relevant information. By simplifying updates, X-flow boosts operational efficiency and patient satisfaction through simple sign-posting configuration.
Reporting
Gain a clear view of call traffic with real-time and historical reporting, helping you better manage patient demand, reduce queues and improve response times. Tracking key metrics like call volumes and wait times, and keeping staff informed with intuitive wallboards, you can ensure smoother operations and a better patient experience.
Advanced clinical systems integration
Surgery Connect integrates seamlessly with major systems like EMIS Web, TPP SystmOne and INPS Vision, giving instant access to patient information during calls. Click-to-dial, patient pop-ups and automatic filing of calls, SMS, and photos help to streamline workflows and improve continuity of care for patients.
Patient Callback
When demand is at its greatest, Patient Callback can be used to eliminate the need for patients to stay on hold by opting into a virtual queue and retaining their place. This reduces frustration and unnecessary call costs, supporting deprived, low-income families to improve patient access. Fully automated with no additional staff overheads, the system ensures fair and intelligent queue distribution for seamless patient communication.
Personalised call routing
Using intelligent call routes, this feature allows patients calling the surgery to be directed to the most appropriate resource based on their specific needs. Improving access to information and ensuring efficient signposting to relevant teams creates a more accessible and supportive patient experience from the first call.
Transcription with summarisation
The voicemail transcription feature transforms how GPs manage messages. With advanced speech recognition, spoken words are automatically turned into written text displayed in your communications window. Stored securely, quickly scan accurate transcriptions to prioritise urgent information and save time previously spent on listening to voicemails.
But don’t take our word for it
The cornerstone of smarter patient access
With over 26,000 patients, Cornerstone Practice needed a new system to handle high call volumes. Surgery Connect’s smart call routing ensures patients reach the right service first time, cutting wait times and boosting patient satisfaction across four sites.
Practicing seamless patient communication
Clayton Medical Centre’s legacy system collapsed under Monday’s call surge. With Surgery Connect’s unlimited call capacity, EMIS integration and call recording, the practice now efficiently manages call volumes to boost patient experience.
Thirsk steps into the future of GP telephony
Thirsk Doctors Surgery replaced their outdated phone system with Surgery Connect, gaining unlimited lines, call recording and clinical systems integration. The result? Smoother operations, better patient service and ongoing flexible support.
Step into the future of healthcare
We integrate telephony and digital services to create a smarter, more efficient practice. Partner with us to build a truly connected digital front door for every patient.
Your pathway to digital healthcare
01
Discovery call
Start with an initial chat to uncover your needs, identify gaps and connect with experts ready to deliver a product demo.
02
Guided roadmap
We deliver a plan with clear costs and timelines, ensuring the solution aligns with your local needs.
03
End-to-end implementation
Our solutions align with your operations–integrating with clinical systems to scale with ease.
04
Fast results and lasting support
We provide ongoing support to ensure long-term growth so your team can focus on patient care.