Surgery Connect Clinical Integration
Clinical System Integration with the Surgery Connect Phonebar allows instant patient identification, embed call logs in the patient record, link recordings and click to dial or send SMS. Minimising staff time spent on administrative tasks and calls while improving data quality and compliance.
Integration is supported at single surgery sites or in a Hub, or in a Call Centre configuration where agents can handle calls for a group of surgeries.
Reducing the burden on NHS Administrative Staff allowing them to focus on
- Locate patient record
- Instant patient identification
- Click to dial direct from record – never misdial
- Access to previous call history and recordings
- Click to send SMS
Allowing patients to manage their own appointments and clinical advice through telephony and unattended processes.
- Check or cancel appointments
- Triage call management
- Patient specific signposting
- Prescription management
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Surgery Connect EMIS Integration
Surgery Connect is integrated with EMIS Web, a clinical system which allows healthcare practitioners to view and contribute to a patient’s electronic healthcare record.
Surgery Connect adds contact centre functionality to EMIS Web, promoting simple-to-use multi-function patient interaction.