Improve the patient experience and deliver practice efficiencies at scale with a Cloud-based healthcare phone system being used by GP surgeries, GP hubs and federations, and across ICBs.
Deliver more efficient, more coordinated care with an enhanced communications platform that supports regional digital visions for sustainable, transformed care.
ICBs are using transformation funding to put in place advanced telephony to help measure and manage demand across multiple health and care providers; better deliver extended access and collaborative, coordinated care; and improve staff productivity, resource usage and the patient experience.
With Surgery Connect, ICBs can:
- Achieve financial savings and deliver new forms of consultation
- Analyse performance to inform commissioning decisions
- Measure and manage demand across multiple sites
- Support extended access through a centralised contact centre
What Surgery Connect Supports
As well as regional health and care delivery strategies, Surgery Connect supports several GP Forward View high-impact actions. It also puts in place a secure, scalable platform that can provide the data and platform for artificial intelligence, machine learning and population-level analytics.
Our all-inclusive rental model provides a cost-effective route to deploying advanced communication and consultation tools across multiple sites and organisations. Upfront Capex cost models also available on request.
We saw that lots of GP practices were paying too much for their phone systems, which were often antiquated and did not have the functionality required to support new ways of working. With Surgery Connect, we saw that the system had been designed with GP input and built to meet the needs of practices.James Harley, Primary Care IT lead, NHS Herefordshire and Worcestershire ICB
Modernising patient-to-practice communications for all
Improving patient access to care
Facilitating better patient care
Reducing the burden on reception
Data and Insight to manage demand
Delivering communications at scale