Cloud telephony for better patient access
Surgery Connect is the UK’s leading Cloud-based telephony platform for general practice. Already used by over 3,500 GP surgeries, it helps practices manage call volumes while improving the patient experience.
- Shorter waits and fewer missed calls with unlimited lines and smart routing
- Fairer access for patients through virtual queuing and callback options
- Greater visibility of demand with real-time dashboards to support better resourcing
- Built-in resilience, from secure call recording that stores call data for 3 years to mobile backup options so patients can always get through
Flexible and resilient, Surgery Connect provides the infrastructure needed to support equitable access across urban centres and remote rural communities.
Now proudly listed as an approved supplier on The Telephony and Communication Services Dynamic Purchasing System (DPS)
Vision integration coming soon
Surgery Connect will integrate with Vision, bringing key telephony functionality into your day-to-day workflow.
Practices can make outbound calls directly from patient records with click-to-call, and when a patient calls in, on-screen pop-ups help staff quickly identify who’s calling. This means less time verifying details, faster call handling and a smoother experience for both staff and patients.
AI-powered care navigation for community signposting
Our AI-powered chatbot ‘Surgery Assist’ helps practices tackle growing demand by solving or redirecting up to 30% of patient requests before they reach the phone queue. Delivered as a patient-facing chatbot, it works seamlessly with any system or website and supports 24/7 access.
- Reduces pressure on reception by handling routine and repeat requests automatically
- Smart signposting directs patients to the most appropriate local and national services
- More equitable access with dynamic language translation built-in
- Helps practices manage demand more effectively and free up staff for complex care
For patients, this means faster access to appropriate services, greater choice in how they connect with their GP, and better continuity of care.
👉 Click the phone screen to interact with our Scottish chatbot Isla
But don’t take our word for it
Keppoch Medical Practice supports out-of-hours patient access
Sitting on the Greater Glasgow and Clyde Health Board, explore how this practice supports 24/7 patient access through Surgery Assist and saved a day of admin in just 2 months.
Aultbea & Gairloch Medical Practice streamline communication across remote sites
Discover how Surgery Connect gave Aultbea & Gairloch Medical Practice the control and visibility needed to streamline access and operations across two remote Highland sites.
Meadows Medical Practice restores communications confidence
Discover how this surgery restored trust in their telephony system and improved patient access with Surgery Connect, backed by expert support every step of the way.
Hi, I’m Dani, a passionate Primary Care Access Improvement Expert with over 20 years of hands-on experience helping GP practices across England, and now excited to bring my knowledge and insight to Scotland. I’ve spent much of my career helping GP practices optimise patient access, streamline operations, and adopt cutting-edge technology to meet evolving healthcare needs.
Together, Surgery Connect and Surgery Assist will help you transform healthcare for your patients. From reducing call queues and missed appointments to empowering patients with 24/7 access to the right services, these solutions are closely aligned to NHS Scotland’s vision for a Digital Front Door. They not only strengthen resilience and efficiency but also free up valuable staff time so teams can concentrate on complex care.
Let’s connect if you’re looking to improve patient access, explore digital health innovations, or simply share insights on the evolving world of primary care.
I look forward to meeting you very soon, and of course, if you have any questions, I would be delighted to discuss them either online or in person at your convenience.
Please feel free to connect with me on LinkedIn.
Complete the form below to speak directly to Dani or one of our other in-house experts:
Start your pathway to better patient access
01
Discovery call
A conversation to understand your practice needs, challenges and local context.
02
Tailored approach
We shape access solutions around your services and patient population, helping reduce pressure on staff and improve equity of care.
03
Effortless implementation
A dedicated team works closely with you to support smooth adoption and scalable growth.
04
Measurable impact
From reducing call queues to freeing up staff time, we deliver results quickly and provide ongoing support so your team can focus on patient care.