Surgery Connect provides practice managers a clear picture of how their practice is running from the perspective of GPs, administrative staff, and patients

Benefits for Practice Managers

Data and Insight

For practice managers to do their jobs successfully, they need a clear picture of how their practice is running
from the perspective of GPs, administrative staff, and patients.

Surgery Connect has been designed to support that task, helping practice managers to put patients first, and providing data and insight into how the whole practice is running.

Practice Manager Tools

X-flow Adjusting call flows or recorded messages easily done with a few clicks in response to rapidly changing requirements.
Emergency Mode Single click switch to training or emergency mode.
Automatic Management Reports Automatic management reports gives practice managers insight into volume and demand, helping them to allocate resources to the areas which most need it and drill down into the data.
Appointment Reminders Automated SMS appointment and prescription reminders help to reduce missed appointments and manage them more effectively.
Call Recording Tools and support like call recordings provided so that project managers are equipped to train their staff.
Reduce Costs Avoiding administration and overhead of high call costs associated with legacy phone contracts through the 'all inclusive' bundle available.
Adding messages for training days/closures, or promotions on hold, is straight forward to implement and easy to amend. We mapped out the routing on a white board, then just recreated it in X-flow. It's quite intuitive.
Amanda Galea,
Managing Partner,
Townhill Surgery

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