Surgery Connect uses technology to provide more efficiency to the first point of contact for primary care, still for a large majority the phone

News Updates

Surgery Connect and Digital Health

Surgery Connect News Releases provide useful updates for clients on new features, updates, enhancements and ongoing development.

2023

Exhibitions

Surgery Connect on Show

Exhibitions we'll be attending in 2023…

News Updates

July: 2023 Roadmap

Surgery Connect is constantly evolving to better meet the needs of customers and patients…

June: X-on Health

X-on has changed its name to X-on Health Ltd to recognise its singular focus on healthcare…

May: Call Flow

Ensuring user best practice and meeting the conditions of the new GP contract…

April: Health Tech Award

Best COVID-19 Telecommunications Solution in the 2023 Health Tech Awards…

March: Audio Change

No Appointments default audio message change…

February: Help Centre

New look online Help Centre…

January: Business Continuity

X-on continues to improve Business Continuity strategy…

2022

Exhibitions

Surgery Connect on Show

Exhibitions we'll be attending in 2022…

News Updates

December: General Practice Awards

X-on wins General Practice Awards 2022 Digital Solutions Provider of the Year…

November: Holiday Cover

Critical Support is available during the Xmas period…

October: Flu Season

Use Surgery Connect to inform your patients how to help themselves during flu season…

September: Clinical Safety Accredited

Surgery Connect is clinical safety accreditation DCB0129 compliant…

August: Online Help | SMS Changes

Guides offer contextual and searchable online help across Surgery Connect…

July: Message Prompts | Call Stats

Review message prompts to ensure the most up-to-date information…

June: Phonebar for EMIS

The Surgery Connect Phonebar integrates directly with EMIS…

May: Roadmap

Surgery Connect roadmap includes plans for PCN working and the new Phonebar…

April: Product Analytics

Product analytics show customer usage of online management tools…

March: SCG Acquisition

X-on acquired by B2B communications provider Southern Communications Group - SCG…

February: Video Calls | Shortcuts

iOS 15 video calls issue resolved. Hot keys initiate activity in your clinical database…

January: Outbound Calls | Support

By logging in to a phone, calls can be attributed to individual users…

2021

Exhibitions

Surgery Connect on Show

Exhibitions we'll be attending in 2021…

News Updates

December: Review Of The Year

SystmOne integration, X-flow, Patient Callback, Online training, Surgery Connect Desktop…

November: Integration Features

Clinical system integration enables inbound patient identification with a single click…

October: Floating Toolbar | X-flow

Watch the floating toolbar app webinar. Migration from Configuration Console to X-flow…

September: Training | Awards

Surgery Connect includes comprehensive training resources…

August: Desktop App Trial

Surgery Connect Desktop App Trial gathering user feedback…

July: Reports | SystmOne Integration

The Surgery Connect Reports Portal has most of the information practices need…

June: Call Volumes

Telephony remains the most common form of communication between patients and practices…

May: Desktop Application

The desktop version of Surgery Connect is aimed at GPs and integrates with EMIS…

Apr: On the Move!

X-on has moved to its new company Headquarters in Melton, Suffolk…

March: Informing Your Patients

Surgery Connect supplies answers and information to patients without speaking to staff…

February: Desktop Application

Surgery Connect desktop application floating toolbar with embedded softphone…

January: Webinars | SMS in Call Flow

Our February webinars…
Add a 'send SMS' option to your call flow…

2020

Exhibitions

Surgery Connect on Show

Exhibitions we'll be attending in 2020 so far…

News Updates

December: Weekly Webinars

We will be hosting weekly webinars to enhance the Surgery Connect experience…

November: Covid-19 Vaccination Hubs

Softphone versions of Surgery Connect are supporting UK PCN Vaccination hubs…

October: Record Breaking Figures

September was our busiest month on record…
Service Delivery Console update…

September: GDPR/DPIA

All our applications are subject to Data Protection Impact Assessments (DPIAs)…

August: Questionnaire

Our new designs to take into consideration how you interact with Surgery Connect…

July: Business Continuity

Surgery Connect backup mobiles can be forced to work in place of reception phones…

June: Help Centre

The Surgery Connect Help Centre is now available via the User or Configuration Console…

May: SystmOne Integration

Surgery Connect is pleased to announce that it has passed SystmOne and NHS accreditations…

April: User Console Softphone

The Surgery Connect softphone provides full telephone and video functionality…

March: Coronavirus - COVID-19

Surgery Connect provides tools for remote staff to maintain contact with colleagues and patients…

February: Customising your Playlist

When adding music to multi queue items you do not have to accept the default music…

January: Automatic Do Not Disturb

AutoDND sets Do Not Disturb if users miss a certain number of group calls…

2019

Exhibitions

Surgery Connect on Show

Exhibitions we'll be attending in 2019 so far…

News Updates

December: Handset Volume / X-fax

Ensure handset ringing volume is up. Surgery Connect X-fax replaces fax machines…

November: Bank Holiday Messages

Surgery Connect detects scheduled Bank Holidays without user intervention…

October: Text To Speech

Surgery Connect Text to Speech feature added for users of the Configuration Console…

September: Primary Care Networks

Surgery Connect can assist you meet the Primary Care Networks service specification…

August: Business Continuity

The guide is part of our commitment to continued service after an incident…

July: Reports Console

Latest release of the Surgery Connect Reports Console makes navigation easier…

June: Support Portal

Create, search, view and update support tickets in a user friendly manner…

May: Missed or Abandoned Calls

The difference between missed and abandoned calls reported on Surgery Connect…

April: Central Directory

Populating the Surgery Connect central directory benefiting staff…

March: User Console Personal Access

All Practice staff have access to the User Console…

February: Call Summary

New Surgery Connect call summary data and Patient Callback report…

January: User Console Tips

Benefits of using the Surgery Connect User Console throughout the practice…

2018

Exhibitions

Surgery Connect on Show

Exhibitions we'll be attending in 2018 so far…

News Updates

December: Queue Management

Queue management tips key to the day to day running of your organisation…

November: Menu Report

New Surgery Connect menu report; the benefits of Patient Callback…

October: Hotdesk Lists

Telephone extensions can be configured to allow any number of users to log in…

September: User Timeline Report

User Timeline Report shows staff changes to their availability state…

August: New Look Console

Surgery Connect console refreshed with a more intuitive user experience…

June: New Reports / Playlist Feature

Group and inbound number overviews, plus queue playlist feature…

May: Data Protection

Data protection is a key part of Surgery Connect…

April: Managing Patient Call Queues

Solutions to reduce long patient call queues at busy times…

March: Conference & Monitoring

New Surgery Connect conference phone and silent monitoring of calls…

February: GP Hubs

Surgery Connect enables the formation of GP Hubs at the local level or county wide…

January: Patient Callback

Surgery Connect Patient Callback calls back patients as they near the front of a virtual queue…

2017

Exhibitions

Surgery Connect on Show

Exhibitions the Sales Team were on hand in 2017…

News Updates

November: Clubbing Together

Ensuring that the IT, Clinical Systems and Telephony work across surgeries who are grouping together to share resources…

October: Auto Step In

Auto Step In provides an intelligent, configurable and fully automated solution to managing your staff and incoming call queues…

September: Digital Health

Surgery Connect uses technology to provide more efficiency to the first point of contact for primary care, still for a large majority the phone…

August: Users Answering Calls

Surgery Connect calculates the number of users actually taking calls in a group every 5 minutes to generate the average per hour figure…

July: Surgery Connect Video

The Surgery Connect video outlines many of the features available plus our focus on continued development…

June: Surgery Connect Roadmap

We have a vision of Surgery Connect as not just a phone system, but as a portal for patients who prefer to use the telephone to seek care…

May: Key Features

Surgery Connect key features include call recording, information menus, central directory, extension buttons…

April: Auto Step In

Surgery Connect includes a new feature called 'Auto Step In', which allows you to assign some extensions, or users, to a back up role…

March: Repeat Caller Adjustment

Surgery Connect reporting separates repeat callers who have hung up in the queue and called back one or more times…

February: New Menu Report

New report shows number of patients who have chosen the different options in the main menu, averaged over day of the week and time of day…