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• Products

  • Surgery Connect

    • Overview

      Phone system designed for the specific demands of GP Surgeries

    • Clinical System Integration

      Reducing overall costs by minimising time on administrative tasks and calls

    • NHS High Impact Actions

      Assisting Practices to address a number of the NHS High Impact Actions actions

    • Patient Data Security

      Exceeding the NHS guidelines on the secure storage of patient data

  • CardByPhone

    • Overview

      PCI-DSS level 1 compliant card payments over the phone

    • Accredited Security

      Enterprise level security for businesses of all sizes

    • Debt Collection Calls

      PCI Compliant telephone based debt collection at a sensible cost

    • Consultancy

      GDPR and PCI-DSS Consultancy and Auditing

  • 

    Cloud Telecoms connect GP Care GPs to consultants

    …every time

    

    

    Contact Centre efficiently underpins
    Vet Helpline

    …reliably

    

    

    Call Recording for
    patient case review, staff training

    …securely

    
• Services
  • • Contact Centre

      Connect your people with your customers easily in a complex environment

    • Call Recording

      Support your compliance, security and customer protection needs

    • Notification

      Reach large numbers of people with essential information, immediately

    • PCI Phone Payment

      PCI-DSS compliant card payments over the phone

• Resources
  • • Case Studies

      Find out how we helped our clients

    • X-on Blog

      News from the team at X-on

    • Product Sheets

      Detailing X-on product features

    • White Papers

      Insights into some of our functionality

    • Press

      X-on in the Press

    • Videos

      See how our services work

• About Us
  • • Our Vision

      Big business decisions made simple

    • Our Company

      Pioneers in cloud communications

    • Our People

      The team behind X-on delivery

    • Recruitment

      Join the X-on team

• Contact

In conjunction with the General Practice Forward View issued by the NHS in 2016, ten high impact actions were identified during the Making Time in General Practice report as activities GP practices can initiate themselves to help address their workload pressures:

The features included in Surgery Connect assist Practices to address a number of these actions by utilising integration with clinical systems to improve work flows, telephone triage to expand consultation options and support self-care, flexible multi-site communications that assist practices with effective federation, secure call recording to assist with case review and staff training, and reducing DNAs with positive patient action:

• Unlimited call queues with time to wait
• Call recording
• Call distribution
• Staff login and availability management
• Multi-site
• Auto Timers and Calendars
• Information messages
• Reminders by phone and SMS
• Triage dialler and management
• Self manage from phone and web
• Real time call status information
• Management Information reporting
• Patient Call History tracking
• Integration with clinical systems
• Fax facility
• On-call mobiles
• PA Integration
• 24/7 support

For assistance in addressing the NHS High Impact Actions please call the Sales Team on 0333 332 0000.