- Call Queueing
- Call Recording
- Confirm and Remind
- Clinical System Integration
- GP Hubs
- Single Telecoms Bill
Wallace House Surgery
"Moving to X-on enables us to release more phone lines when required, providing our patients a more pleasant telephone experience…"
"X-on was willing to work with us to design and build a telecoms system that fitted with our requirements… look at the bigger picture and work as partners…"
"X-on has now given us the ability to record conversations, giving our clinicians an increased safety net should an issue arise between the patient and clinician…"
"X-on have proved that they can deliver both a financially acceptable solution and also the quality and availability of service to an emergency service…"
"On a daily basis the system worked flawlessly… wallboard displayed all our stats, the calls were recorded, the reports all ran…"
In conjunction with the General Practice Forward View issued by the NHS in 2016, ten high impact actions were identified during the Making Time in General Practice report as activities GP practices can initiate themselves to help address their workload pressures:
The features included in Surgery Connect assist Practices to address a number of these actions by utilising integration with clinical systems to improve work flows, telephone triage to expand consultation options and support self-care, flexible multi-site communications that assist practices with effective federation, secure call recording to assist with case review and staff training, and reducing DNAs with positive patient action:
- Unlimited call queues with time to wait
- Call recording
- Call distribution
- Staff login and availability management
- Auto Timers and Calendars
- Information messages
- Reminders by phone and SMS
- Triage dialler and management
- Self manage from phone and web
- Real time call status information
- Management Information reporting
- Patient Call History tracking
- Integration with clinical systems
- Fax facility
- On-call mobiles
- PA Integration
- 24/7 support
For assistance in addressing the NHS High Impact Actions please call the Sales Team on 0333 332 0000.