EMIS Clinical System Integration measurably reduces overall costs by minimising time spent on administrative tasks and calls, while improving data quality and compliance

Surgery Connect is integrated with EMIS Web, a clinical system which allows healthcare practitioners to view and contribute to a patient’s electronic healthcare record.

Surgery Connect adds contact centre functionality to EMIS Web, promoting simple-to-use multi-function patient interaction. Omnichannel access to patients is immediately available to practitioners while interacting with patient records.

EMIS Web integration is supported at single stand-alone surgeries, or in a GP Hub, or in a Contact Centre configuration where agents can handle calls and book appointments for a group of surgeries.

Contact centre features, including intelligent call queueing and routing, highly secure call recording automatically attached to patient records, confirm and remind systems to reduce DNAs, telephone triage, extensive reporting, and clinical system integration, provide solutions to the GP Forward View high impact actions.

EMIS Integration
Key Areas

EMIS Key Areas

Administrative Efficiency

Reducing the burden on NHS Administrative Staff allowing them to focus on patient interaction.
  • Locate Patient Record
    Use calling number and speech recognition to identify patients phoning in, and automatically locate patient records.
  • Click to Dial
    Single click dialling of patients from clinical records to save time and avoid errors.
  • Locate History
    Quick access to previous call history and recordings via the patient record.
  • Quick SMS
    Send a quick ad hoc, or template SMS, to patients from their record.

Patient Empowerment

Allowing patients to manage their own appointments and receive clinical advice though telephony.
  • Book, Check or Cancel
    Patients can manage their appointments using natural language advanced speech recognition with the clinical system updated accordingly.
  • Manage Triage Calls
    Patients can book triage call backs from health care professionals, or be connected for immediate advice.
  • Signpost Specific Patients
    Patients with particular needs can be identfied and given options, or have calls directed appropriately.
  • Manage Prescriptions
    Patients can book repeat prescriptions.

Safety and Compliance

Giving Health Care Professionals access to full consultation history via patient records.
  • Record all Calls
    Access to inbound and outbound (triage) call recordings via patient records.
  • Record Video Consultations
    Access to video consultation recordings via patient records.
  • SMS History
    Access to the history of SMS to and from the patient via their records.
  • Single Login
    For telephony and clinical system access, including card access for ultimate security.

Reducing the Burden

Proactive healthcare via notifications to at risk groups through appropriate channels.
  • SMS Reminders
    Appointment and bulk notifications via SMS with response path which updates the clinical system.
  • Voice Reminders
    Automated voice calls as reminders, or proactive clinic invitations, with an option to transfer to the receptionist.
  • Email and Mail Integration
    Integration with email and mail services (e.g. Docman) to provide a unified notification environment.
Surgery Connect
  • Unlimited phone lines and call queues
  • Multi-site communication system
  • Clinical system integration
  • Call recording and archiving
  • Self-service appointment management
  • Patient reminders with SMS/text messaging
  • Flexible pre-call messaging
  • Call handling management reports
  • IG-compliant
  • Data held across numerous UK data centres
  • ISO 9001 and ISO 27001-registered
Surgery Connect
  • Phones always answered
  • Scalable and flexible for single and multiple sites
  • Pay for what you need
  • Reduced DNAs and less appointment admin
  • Improved access and increased patient satisfaction
  • Improved data quality and compliance
  • Increased visibility of call performance
  • Enhanced training for patient-facing staff
  • Enables use of AI with triaging

Detailed Surgery Connect Product Sheets

Surgery Connect Roadmap


The Surgery Connect development team are constantly working on new features based on feedback from our rapidly expanding user base. For example, the ongoing analysis of patient call behaviour, which allows us to optimise automation using advanced Artificial Intelligence techniques. We keep Surgeries regularly updated on new features, allowing them to implement when ready.

Visit the Surgery Connect web site

Media coverage

Health Tech Newspaper

Health Tech

Practices to benefit from cloud based telecoms

Practice Business Magazine

Practice Business

How the telephone can help achieve the GP Forward View

Management in Practice

Management in Practice

Thousands of GP practices to save time through innovative telephone technology