There are three main models of handsets used by Surgery Connect, these are the T31, T21 and T27. The T31 will be standard issue from August 2021, with the T2 series gradually being phased out. Generally speaking the T21 model is found in GPs rooms and admin offices whilst the T27 is usually located at front reception desks. The videos below will give you instructions on how to use your handsets. You can either watch bite size video tutorials or a full video tutorial on each handset.
Yealink T31

T31

Full video tutorial from logging in, handset functionality (hold, transfer, pause record, 3rd party conference) to logging out.

Duration - 7 minutes

Yealink T21

T21

Full video tutorial from logging in, handset functionality (hold, transfer, pause record, 3rd party conference) to logging out.

Duration - 8 minutes

Yealink T27

T27

Full video tutorial from logging in, handset functionality (hold, transfer, pause record, 3rd party conference) to logging out.

Duration - 8 minutes

Downloadable Materials

Downloadable Materials

These materials are quick reference documents for you to either download or print and refer to as an aide memoire.
T31 Prompt Card | 4 per page for printing
A6 size card detailing all the functions of the T31 handset.
T31 User Guide
Full guide for the T31 handset.
T21 Prompt Card | 4 per page for printing
A6 size card detailing all the functions of the T21 handset.
T21 User Guide
Full guide for the T21 handset.
T27 Prompt Card | 4 per page for printing
A6 size card detailing all the functions of the T27 handset
T27 User Guide
Full guide for the T27 handset.

Further information

To book a live online training session or for any training related questions and materials please contact the training team: Call: 0333 332 6777