The videos below will give you detailed instructions and advice on key areas of your Surgery Connect system. This area is aimed at Practice Managers but everyone can benefit from learning more about the flexibility that Surgery Connect has to offer and what steps can be taken to maximise the system for the benefit of your staff and patients.
Click the webinar link to watch the video, or click on the slides or Q&A sheet to download supporting documents.
5 Daily Checks
5 quick checks that can be done in the User Console daily, to help you get the most out of your Surgery Connect phone system.
The Data Analysis and Reports Portal webinar gives a breakdown of the reports available to you from the Reports Portal together with instructions on how to customise and download them as well as targeting real time data from the User Console.
The informing your patients webinar shows you how you utilise spare numbers to create an information line or add information prompts and SMS requests to your call flows in either the Configuration Console or the Service Delivery Console.
Lengthy call queues for patients trying to contact their practice can cause a great deal of stress, only then to be vented toward the receptionist once they get through. Surgery Connect offers the Patient Callback solution which improves the caller experience thus reducing the difficult conversations your Reception staff have.