The Securing Excellence in Primary Care (GP) Digital Services operating model sets out how the use of GP Advanced Telephony systems will support flexible, responsive and integrated services for patients, giving them more control over their own healthcare.
The NHS is looking to assist practices, and their supporting CCGs, move away from the inflexibility of the many legacy systems currently in use by a significant proportion of practices by announcing a GP Advanced Telephony Specification Support Pack. The traditional box in the corner of the office cannot adapt to the changing needs of staff/patient communications and is unable to scale easily as patient numbers grow, or when practices merge to form GP Hubs and Federations, or across PCNs.
The arrival of the COVID pandemic in 2020 highlighted the need for substantial flexibility in primary care communications with GPs and staff needing to work from home during lockdown periods.
It is hoped CCGs will encourage practices to benefit from GP advanced telephony systems to improve practice efficiency and resilience and provide a better experience for patients, while also supporting practices with their technical issues such as IT infrastructure, networking and HSCN connections.
In addition to standard business telephony capabilities, the capability requirements of the GP Advanced Telephony specification include: