SMS appointment reminders remind patients when blood tests are due

Newcastle NHS Trust

Blood Test Reminder Service

April 2016

Newcastle upon Tyne Hospitals NHS Foundation Trust provide patient-centred healthcare to communities in the North East of England and are one of the largest NHS trusts in the UK, also offering the widest range of specialist services.

April 2016

The Challenge

Newcastle NHS Hospitals Trust approached X-on seeking a Reminder service for blood tests provided by their Paediatric Gastroenterology team, who take care of patients with complex conditions such as Crohn's disease, ulcerative colitis, and other conditions of the the GI tract.

Patients have to be on different medications, and require regular blood monitoring to ensure their condition remains under control. As these conditions can be life threatening, it was vital that the service provided by X-on was fast and easy to use.

The Solution

X-on supplied the Newcastle NHS Hospitals Trust with an SMS Reminder Service which informs patients and parents when blood tests are due for monitoring, and can include other messages from the department.

Additionally, the service asks parents to schedule an appointment, saving the team trying to contact the patient via telephone or post, which would result in time delays and cost implications.

Newcastle NHS Hospitals Trust Says

"The system is quick, accurate and easy to use. Service users have told us that they find it very useful as an additional communication aid.

"The main reason that we chose to use X-on as our service provider was that they were recommended to us by another cardiology team at the Freeman Hospital who already used their SMS service to contact their patients.

"Our experience of working with X-on has been very good; they were extremely helpful and their service provides good value for money. We would definitely recommend this service and X-on as a company to others."

Christine Maville
Children's Gastro Specialist Nurse
Diane Richards
Secretary to the Paediatric Gastroenterology Nurse Specialists

Paediatric Gastroenterology Team
Newcastle upon Tyne Hospitals NHS Foundation Trust

For further information on Health Sector Appointment Reminders please call Sales on 0333 332 0000.