X-on Contact Centre can accommodate any required level in existing and projected call centre capacity. Any number of agents, any level of peak traffic, and any number of simultaneous calls are within the scope of X-on Contact Centre.
And this capacity is underpinned by comprehensive data and voice backup systems that ensure your Call Centre remains operational at all times.
The requirements of large multi-site enterprises are met by the more bespoke nature of the X-on Contact Centre service, which can be tailored to host the most demanding of site configurations, with efficiency driven by a comprehesive feature set, cloud based flexibility, all combined with significant business cost savings.
Links to the standard Contact Centre feature descriptions are provided below.
|PLEASE NOTE: Any numbers used within the virtual X-on framework should not have any other PBX features enabled via any existing system.
Hunting, Forwarding, Call Waiting, Call Transfer etc. should all be switched off.
|User and Adminstrator Control managed via X-on Web Interface.|
If you need more information or clarification then please call our sales team on 0333 332 0000.
"Since moving to X-on we have seen major improvements in reporting data, functionality and efficiency…"
"X-on designed and fully set up our telephone system quickly, and provided us with a feature rich solution with minimal outlay. We have found the sales and support to be excellent…"
"X-on have proved that they can deliver both a financially acceptable solution and also the quality and availability of service to an emergency service…"
"On a daily basis the system worked flawlessly… wallboard displayed all our stats, the calls were recorded, the reports all ran…"