Comprehensive Call Centre Features - Powerful Monitoring and Supervisor Control

Call Centre Features

Powerful Monitoring and Supervisor Control

Comprehensive Features

X-on Healthcare Contact Centre can accommodate any required level in existing and projected call centre capacity. Any number of agents, any level of peak traffic, and any number of simultaneous calls are within the scope of X-on Contact Centre.

And this capacity is underpinned by comprehensive data and voice backup systems that ensure your Call Centre remains operational at all times.

The requirements of large multi-site enterprises are met by the more bespoke nature of the X-on Healthcare Contact Centre service, which can be tailored to host the most demanding of site configurations, with efficiency driven by a comprehesive feature set, cloud based flexibility, all combined with significant business cost savings.

For Features Descriptions please rotate to landscape view…

Links to the standard Contact Centre feature descriptions are provided below.


UK Mobile and International Destination Minutes
01, 02 or 03 Access Phone Numbers
Porting of your Existing Number
VoIP - Landline - Mobile
Direct Dial Numbers
Memorable Numbers
Local Numbers
International Numbers
Flexible CLI
Follow Me
PLEASE NOTE: Any numbers used within the virtual X-on framework should not have any other PBX features enabled via any existing system.
Hunting, Forwarding, Call Waiting, Call Transfer etc. should all be switched off.

Call Handling

Call Recording
Stereo Call Recording
Encrypted Call Recording
Call Queuing
Maximum Queue Length No Max
Queue Position
Queue Jump
Queue Alarms
Company Greeting
Music on Hold

Call Routing

IVR Menus
Auto Attendant
Call Distribution
Priority Distribution Groups
Skill Based Routing
Call Forward
Call Transfer
Call Reject
Ring Groups
Hunt Groups
Whisper Messages


Campaign Dialler
Web Click to Call Back
Auto Wrap Up
Wrap Up Codes
Post Call Surveys


Call Conferencing
Video Conferencing
Internal Video Calls


Dual VoIP Accounts
Integration: Click to Call
Integration: Screen Pops
Integration: Call Recording Storage
ZenDesk Integration Zendesk
SalesForce Integration Salesforce
Gold-Vision Integration Gold-Vision
Kerridge K8 Integration Kerridge
Oracle Cloud Integration Oracle
Custom Integrations


Voicemail Detection


Agent Console License (Agent and Supervisor)
Manager Console License (Supervisor)
Configuration Console License (Supervisor)
Wallboard License (Supervisor)
Agent Activity Reports
Hot Desking
Log in Any Phone
Manage Remotely
Auto Timers
Live Call Activity
Live Call Monitor
Missed Call Alerts
Call Reporting
User and Adminstrator Control managed via X-on Web Interface.


Noise Cancelling Agent Headset
Backup Mobiles


Embedded softphone or compatible SIP softphone or handset
Softphone or Handset
Option of Grandstream GXV3275 Handset
Grandstream GXV3275 Handset
GXV3275 Features

If you need more information or clarification then please call our sales team on 0333 332 0000.


"Since moving to X-on we have seen major improvements in reporting data, functionality and efficiency…"


"X-on designed and fully set up our telephone system quickly, and provided us with a feature rich solution with minimal outlay. We have found the sales and support to be excellent…"


"X-on have proved that they can deliver both a financially acceptable solution and also the quality and availability of service to an emergency service…"

ZenDesk Integration

SalesForce Integration

Gold-Vision Integration

Kerridge K8 Integration

Oracle Cloud Integration