Comprehensive Call Centre Features - Powerful Monitoring and Supervisor Control


Your Call Centre Prompt Card

Real-time Stats

The X-on Wallboard allows managers and team to share a view on call centre activity. The browser based app will run on any PC, MAC or tablet, but most typically will be displayed on a large wall-mounted monitor.

Many wallboards can be used in a large call centre, with each being dedicated to a team of agents or a call distribution group. Key performance data can be configured on each wallboard.

X-on Contact Centre Wallboard


Call Centre Alarms

Audio alarms warn of problem situations. Examples may be excessive queue lengths, SLAs being breached or calls being missed. As with other key data, alarms are configurable including thresholds, relative volume, and the actual sound for each triggered condition.

For me as a manager the 'call board', which is in the reception office, has really concentrated the importance of answering the calls to the reception team, as well as the reports which give me clear evidence of when staffing is required.
Tansy Shearston, Managing Partner Sherburn Group Practice


"Since moving to X-on we have seen major improvements in reporting data, functionality and efficiency…"


"X-on designed and fully set up our telephone system quickly, and provided us with a feature rich solution with minimal outlay. We have found the sales and support to be excellent…"


"X-on have proved that they can deliver both a financially acceptable solution and also the quality and availability of service to an emergency service…"

ZenDesk Integration

SalesForce Integration

Gold-Vision Integration

Kerridge K8 Integration

Oracle Cloud Integration