New Call Telecom
"… streamline our business, removing the need for agents to deal with customers, saving us valuable time, and making the payment process easier for the customer…"
CardByPhone comes in versions and pricing models that will support the largest contact centre down to small traders wishing to take occasional credit card payments. The main difference is how the retailing agent communicates the transaction details to the customer - typically the amount of the transaction and a reference.
Contact Centre Integrated
Where an order processing or CRM system is in use, a set of APIs allows integration with CardByPhone. Card payments can be automatically linked to order and invoice records in the same way as within a typical eCommerce environment.
Stand Alone Mobile
Retailers with mobile sales people taking occasional orders and payments over the phone can use a mobile version of CardByPhone. This uses keypad or speech recognition to input the transaction details from the retailer side.
Stand Alone Web
To avoid the pain and cost of integration, CardByPhone transactions can be controlled and monitored from the PhonePresence Agent Console.
This will allow the retailer to manually enter transaction references and amounts, and view the progress and eventual status of the payment transaction.
Unattended or Outbound
CardByPhone can also take credit card payments in an 'unattended' mode. The service will interact with the caller by IVR prompts only and may be on a dedicated number or as an option presented to the caller.
A typical application is in mobile topups. The unattended mode can also be used combined with automated outbound calling, so that card payments can be automatically processed as part of a debt collection service.
If you need more information or clarification on PCI Compliant Phone Payments then please call our Sales Team on 0333 332 0000.