Two new user generated reports are now available on the Surgery Connect reporting platform. Please visit reports.x-onweb.com and login with your platform login to access these.
Offering a more focussed view than standard Management Reports the two reports are:
Specify a time period ranging from a single day upwards and view distribution group and call answering data.
Specify a time period ranging from a single day upwards and view inbound number data.
Releasing in July our Playlist feature expands upon our current in queue capabilities. Bringing together all of the elements available such as queue position announcements, information recordings and in-queue music, the Playlist feature allows you to place these items together in a list which will be heard by the caller whilst queueing.
With the in-queue audio itemised in this way it makes adding, removing or reordering your different announcements very easy.
This is perfect for seasonal messages such as flu announcements. Keep an eye out for the 'Updates' areas at the top of your consoles for notification of release and our support team are on hand to help you should you need.